Krishna Chintapilli Email & Phone Number

Stockholm, Stockholm County, Sweden

Stockholm, Sweden

Stockholm, Sweden

• Business development and Sales: Actively mining (proactive/RFx) existing accounts by connecting with key stakeholders.
• P & L responsibility – Directly responsible for P&L of insurance accounts in Nordics. Working closely with delivery to improve productivity, profitability and margins at the portfolio level
• Stakeholder management – Responsible for relationship management with key stakeholders in LF strengthening Infosys foothold in existing areas and expanding into other business units.
• Contract and commercial negotiations – Responsible for defining CPI, KPI, GPI and negotiation with client on SLAs, OLAs and commercials (Rate card, COLA, Renewals, etc).
• Managed one of the major transformation program in Länsförsakringar AB coordinating with Product vendor, Consultancy partner and Infosys playing the role implementation partner and service integrator.
• IT Process specialist – Assessment of IT process maturity (primarily service level, Information security, Capacity, Availability, Supplier and IT service continuity management) in the organization and refine/improve.

Stockholm, Sweden

• Roles
• Was managing two accounts (Based out Sweden and NL) as both belonged to the same parent company. Was responsible for account management (including P&L), contract and commercials management and relationship management.
• Account mining and business development - Grew Infosys portfolio from ADM of few applications to Application operations, Infra support, Office support, Service desk (L1 support) and added 50+ applications in to the.
• Infrastructure services – Was responsible for Infrastructure operations and initiatives across various tracks
• Spearheaded transition of application development and maintenance of over 100 applications and Infrastructure services including maintenance of datacenters.
• Setting up teams for ADM and Infrastructure services at various locations

Bengaluru Area, India

Client: William Sonoma inc

Greater Memphis Area

Worked for William Sonoma, Memphis

Greater Memphis Area

Client - William Sonoma inc.

Bengaluru Area, India

Bengaluru Area, India

Client: MCI Inc, headquartered in Washington, D.C.

Bengaluru Area, India

Client - Dunn and BraddStreet, UK

Greater Atlanta Area

• Client: Cingular Wireless based out of Atlanta, USA
• Was managing a team of 40+ people delivering ADM (including 24 x 7 beeper support for Customer Care and Billing product), application operations and testing services.
• Was performing initial analysis of the tickets (incidents, service requests, etc) and assigning them to the right group. I was heavily involved in providing quick data fixes to business and query clarification to L2.
• Steer headed transformation program of convergent billing for customers having subscription of mobile phones and landline.
• Design, development of minor enhancements coordinating between offshore development, testing teams and onsite client IT and business teams