Krishna D Email & Phone Number

United States

• Performed, Customized and Maintained ITIL modules such as Incident, Problem, Change, Knowledge, Service Catalog, CMDB in ServiceNow. • Created Business Rules using server-side scripting (Glide Record, Glide Element, Glide Ajax). • Involved in configuring the UI Actions, UI Policies, Client-side scripting, Server-side scripting. • Worked on enhancing ServiceNow with external SOAP and REST based web services. • Built forms from scratch along with customizations at the level of UI Macros/UI page as per the complex requirements. • Created Record Producers, Order Guides, Catalog Client Scripts, Workflows, Script Includes, Reports, Dashboards’ • Create and maintain API and data integration process between ServiceNow. • Worked with different SACM and SLM user requirements from the process perspective of a Service Management System (SMS), implemented by BMS Enterprise Services and used by the Service Delivery and Support functions, including Strategic Service Providers, in various global locations. • Support the standup, configuration, and implementation of ServiceNow’s ITSM, CMDB and Discovery modules. • Experience in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). • Participated in LDAP integration with ServiceNow for attaining users and groups.

• Involved in creation of Service Now Applications, Modules, tables, columns as per requirements. • Experience with the following ServiceNow Products: ITSM & CSM • Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience. • Experience Integrating ServiceNow with external systems using JDBC and various Web Services is preferred: JSON, XML, REST, SOAP, etc. • Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages) • Ability to configure flows and workflows. • Ability to create and maintain Service Catalog • Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process. • Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful. • Involved in development of Service catalog which includes creating new catalog items, Order guide, designing workflows for Change management.