Configure and maintain Vault application settings.• Manage user roles and permissions.• Set up workflows, document types, and lifecycle configurations.• Implement and manage Vault security (e.g., access control, audit trails).• Create and manage custom metadata and fields.• Configure Vault application settings (e.g., document types, templates).• Manage users and assign appropriate roles and permissions within the application.• Define and manage lifecycles, document statuses, and approval workflows.• Add, modify, and deactivate users in Vault.• Assign or modify roles for individual users.• Reset user passwords and troubleshoot access issues.• Define and manage security policies for users and groups.

Administered Veeva CRM for a global medical device company, managing user accounts, permissions, and data access.• Configured Veeva CRM to support sales and marketing activities, including custom objects, workflows, and reports.• Performed regular system maintenance, data cleanup, and audits to ensure data integrity and system performance.• Provided technical support and troubleshooting for Veeva CRM users, resolving issues promptly and effectively.• Assisted in the implementation of Veeva CRM upgrades and new features, ensuring minimal disruption to business operations. • Improved data accuracy through rigorous data validation and cleanup procedures.• Enhanced system performance by implementing best practices and routine maintenance tasks.• Successfully managed a Veeva CRM upgrade project, reducing downtime.

• Review and understand business and functional requirements to design test cases that cover all aspects of the application.• Create test strategies, plans, and cases for manual or automated testing based on the software development lifecycle.• Perform functional, regression, performance, and security testing. This may involve both manual testing and automation, depending on the tools used.• Identify and document bugs or issues during the testing process, ensuring that they are tracked and communicated to developers and stakeholders for resolution.• Work closely with developers to understand and address quality concerns throughout the development cycle, often participating in Agile processes like sprints and stand-ups.• Implement or utilize automated testing tools for faster, more efficient quality assurance where applicable.• Provide regular status reports on test progress, bug status, and overall product quality. This helps in decision-making and prioritizing fixes.• Monitor the performance and functionality of the product after release to ensure it behaves as expected in production.• Evaluate existing processes and tools to recommend improvements for enhanced testing efficiency and product quality.