Krishna Dhawalapure Email & Phone Number

Seasoned IT professional with over 4 years of experience, specializing in independently resolving S1/S2 critical incident calls. Adept at conducting thorough root cause analyses through the assimilation of multi-dimensional data sources. Demonstrated expertise in analyzing production issues and providing precise fix recommendations to the development team. Proven flexibility for shifts and on-call duties, ensuring uninterrupted operational support.Key Competencies:Critical Incident Resolution:Proficient in autonomously handling S1/S2 critical incident calls, showcasing a deep understanding of urgency and technical acumen.Root Cause Analysis:Expert in debugging techniques, employing multi-dimensional data sources for comprehensive root cause analyses.Collaborative Problem Solving:Collaborates effectively with cross-functional teams, delivering precise fix recommendations and contributing to a collaborative development environment.Technology Proficiency:Well-versed in utilizing Grafana, Service Manager, HPSM, AppD, and ELK for effective incident management and performance monitoring.Operational Agility:Adaptable to new technologies and environments, with a rich background in providing operational 24x7 support.Deployment and Testing:Extensive deployment experience using Jenkins, ensuring seamless integration of updates.Conducts rigorous end-to-end testing in Replica environments prior to production deployment, mitigating risks and ensuring system reliability.Order Flow and Efficiency Enhancement:Possesses a strong understanding of order flow and deployment processes, contributing to heightened operational efficiency.Professional Attributes:Adaptability:Thrives in dynamic environments, demonstrating a keen ability to adapt to emerging technologies and evolving operational needs.Commitment to Excellence:Consistently delivers high-quality solutions, upholding a commitment to excellence in every aspect of IT operation