Krishna Dubey Email and Phone Number

Associate It Consultant in ITC Infotech, Nov 2022 to At Present.⇨ It Consultant at Accor for India, Middle East & Africa (IMEA) region.⇨ working exp. with welcome now service portal for resolving ticketing system.⇨ Use Active directory for user Id creation and maintain their data in ARS portal.⇨ Use And working with Virtual Private network.⇨Opera v5 And V9 V20 Cloud user Id creation and rights management Opera 5.4 and 5.6 User configuration and rights management⇨ Provide valuable support to our client through remote via Bomgar client.⇨ Working as a Operating Systems Support, Customer Support, Customer Satisfaction, Help Desk Support, Customer Service Support, And Office 365 outlook configuration support.⇨Symphony cloud and micros 3700 User Id creation And rights Management. and also provide Level 1 support trouble shooting to them and micros cal installation support provided to the local It.Use Baracuda Backup/Veritas Backup Exe. for servers and data backup.

⇨ Good knowledge of OSI model & TCP/IP model.⇨ Concept of three way handshake techniques.⇨ Good understanding of Ports & protocol.⇨ Good knowledge of malware behaviour like ransomware, virus, trojan, spyware etc.⇨ Good knowledge of IT infrastructure (switches, router, firewall, proxy server)⇨ Knowledge of LAN, MAN, WAN.⇨ Knowledge of Windows 7, 8, 10 Troubleshooting.⇨ available 24/7 and operating to the required standards.⇨ Ensuring all systems are covered by the proper maintenance contracts and follow up on suppliers; visits and maintenances.⇨ Ensure security of data, network access, and backup systems.⇨ Maintenance of the servers (Mail, Micros, Opera & Interfaces).⇨ Maintenance of the Internet and Guest WIFI systems.⇨ Maintenance of the Micros symphony cloud user account and access configuration and micros 3700 Or Infrasys POS Machines.-•user management and reports configuration and user access management in opera pms v5 and v5.6 ⇨ Maintenance of the Desktops Machines and Printers.⇨ Maintenance and Creation of users and user rights in Various applications i.e.AD, OUTLOOK, Opera, Micros, Shiji Infrasys etc.⇨ Find the vulnerability and fix them.

2d design and make Programming with software, mill9.0

Quality control engineering.

Technical support in Laptop and Desktop.