• Worked on Security Modules like Security Incident Response and Vulnerability Management.• Worked on Qualys Integration to create VIT and QID records in ServiceNow. • Develop and maintain Service Portal widgets.• Implementation of Splunk Integration.• Implementing, configuring, onboarding, and administrating GRC plugins.• Created a customized role with all the required access to the entire application for the admin of GRC.• Develop and manage the GRC strategy, it’s alignment to Risk Management priorities, and promotion of effective GRC practices.• Perform all product owner responsibilities across the full Agile life cycle, including establishing clear priorities by maintaining a well-groomed backlog, participate in Agile rituals and being the voice of the business for GRC• Oversee the day-to-day management and operation of Synchrony’s GRC Risk technology platform• Worked on Vendor management to create and modify vendor records, vendor types, vendor contacts, and vendor activities, such as demos and trade shows.• Created scripted REST API to handle the inbound requests to Service-now.• Experience designing and implementing Cyber Security, SecOps and Information Risk Management (GRC / IRM) programs and technol-ogy platforms in one or more of the following areas: Policy and Compliance, Risk, Vendor Risk, Business Continuity, Issues Management, Vulnerability Response, and Security Incident Response.• Implementation of one or more ServiceNow IRM/GRC applications supporting Cyber Security programs.• Worked on Performance Analytics dashboards.• Implemented ServiceNow Ebonding Spoke connections in Flow Designer with remote ServiceNow instance.• Implemented complex Flow Designer that uses Sub flow and Actions to define conditions within Flow.

• Implemented Zenoss with Service Now for Auto-ticketing.• Worked on ServiceNow Agent Mobile App and NOW Mobile App.• Worked on Verizon Ebonding integration.• Developed GRC business strategies.• Experience in configuration of Policy and Compliance Module in ServiceNow.• Experience in the Risk Management module configurations.• Experience in Audit Management module in configurations.• Experience in the Vendor Risk management module configuration.• Configured Five9 Cloud Contact Center adapter to make Inbound and Outbound calls from ServiceNow.• Worked extensively on LDAP integration, for pulling user and group data from Active Directory.• Develop and maintain Service Portal Widgets Customizations and Configurations.• Designed several email templates by using HTML and jelly scripting and used them in notifications. • Worked on CMDB from the scratch and Validating CMDB Data to attain 100% reliable, accurate data in CMDB.• Data Migration of CI Attributes for CMDB using Transform Scripts and Import Sets.• Managed MID Server, LDAP, Scheduled Jobs, Import Sets and Transform Maps to maintain integration with associated databases and maintain CMDB.• Implemented Scheduled Job to pull the data from another application to ServiceNow using Web Services.• Development of UI pages using HTML and jelly scripting for Service Portal.• Worked with functional requirements within ServiceNow for CMS, Catalog Management, Incident, Webservices and interfaces.• Experience in managing process, technology and ITSM solutions, ITIL processes, customizing and configuration of ITSM tools.• Exposure to Service-Now platform tools like Discovery and Orchestration Environment.

• Providing solutions and standardize the ITSM process to meet the customer requirements and responsible for coordinating Enterprise Request management, Incident, Asset & Change Management teams.• Utilized JavaScript to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.• Participated in the project life cycle, from analysis to production implementation, with emphasis on data analysis, QA testing, and auditable documentation of results.• Configured Service Now Discovery Tool to load configuration items into Service Now.• Created field mapping templates & Data Dictionary for Assets and CI classes.• Created Asset Models and Asset Categories to map configuration items to Assets in Asset Management.• Created Transform Maps for both automatic field mapping and scripting.• Established CMDB (configuration management database), and manage data with import sets, update sets and transform maps.