Krishna Ginjupally Email & Phone Number

Sydney, New South Wales, Australia

Field service engineer with 2 years experience in providing high quality technical support to differents customer needs. Proficient in troubleshooting, diagnosis and repairing complex equipment while maintaing excellent customer satisfaction.Demonstrated strong analytical and problem solving skills, effective communication and a commitment to continous improvement. successfully completed installations and Maintanance of different printer equipment, conducted comprehensive training… Show more Field service engineer with 2 years experience in providing high quality technical support to differents customer needs. Proficient in troubleshooting, diagnosis and repairing complex equipment while maintaing excellent customer satisfaction.Demonstrated strong analytical and problem solving skills, effective communication and a commitment to continous improvement. successfully completed installations and Maintanance of different printer equipment, conducted comprehensive training sessions to customer and increased overall client satisfaction.Reduced average equpiment downtime repairs by proactive maintanance planning and troubleshooting procedures for different devices, increasing customer satisfaction and reduced service costs.Identified and resolved 95% of technical issues during on-site visits, surpassing the company performance targets, leading to reduction in return visits. Show less

Sydney, New South Wales, Australia

• Advanced troubleshooting and maintenance of an array of electronic devices (Desktop Printers, Mobile Printers, Card Printers, Tabletop Printers, Print Engines,3D Printers, TV panels, POS terminals)• Installed software and repaired hardware of various electronic devices in order to keep them working optimally.• Developed professional relationships with focus on client requirements and customer satisfaction.• Assess mechanical and electronic component malfunction through equipment… Show more • Advanced troubleshooting and maintenance of an array of electronic devices (Desktop Printers, Mobile Printers, Card Printers, Tabletop Printers, Print Engines,3D Printers, TV panels, POS terminals)• Installed software and repaired hardware of various electronic devices in order to keep them working optimally.• Developed professional relationships with focus on client requirements and customer satisfaction.• Assess mechanical and electronic component malfunction through equipment testing, research and visual examination.• Constantly achieved and surpassed service division KPI. • Trained junior personnel on proper repair procedures through in-person training and constructive feedback• Maintained applicable systems equipment inventory and ensured system backup and redundancy capabilities • Provided operational flexibility by ensuring that all hardware equipment was maintained and available through service level agreement.• Coordinated and delivered onsite and remote hardware installation and training to field technicians.• Held weekly meeting and collected feedback to ensure continued service improvements needs and 100% customer satisfaction on service repair completed.• Aptitude to pick up new techniques as necessary.• Capable of working independently and in a team environment.• Ability to adapt rapidly and work in changing environment.• Have excellent communication skills, presentation standards and ability to lead and manage a team.• Well-built motivational and leadership skills and demonstrated ability to quickly build relationships and have proven time management ability. Show less

Graduate Diploma, Information Technology

Activities and Societies: Badminton

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Activities and Societies: Badminton, Kick Boxing