Contracted to promote and sell Tanzeum to multispecialty physician offices, integrated health networks, hospitals, pharmacies, pediatricians, endocrinologists, and certified diabetes educators (CDE’s). Maintained portfolio differentiation from competitors, reviewed market trends, and implemented strategic plans to achieve sales goals.

Team Lead providing Tier I/II support, 24x7 for over 75 tools/applications● Managing Cricket account from the OAM perspective● Daily relationship management with customer governance team● Monthly meetings with C level and management highlighting teamsaccomplishments, benchmarks and addressing issues● Implemented cost saving automation scripts to customer’s Legacyplatforms, saving company $100k year over year● E-Star rewards winner, 2015, recognizing outstanding employee

Administrator for several applications, provided daily executive level reporting,provided training and implemented new systems.● Coordinated and implemented a new Customer Care ticketing system that reduced handle time,significantly, ultimately saving the company over $500k year over year● Coordinated and implemented an eBonding ticket system for NOC technicians thatreduced handle time, ultimately saving the company approximately $150kyear over year● 17-time Star Award winner recognizing employee’s that went above andbeyond given by upper management● Provided on-site training to internal customers● Involved in numerous contract negotiations for million-dollar enterprise solutions

Responsible for all aspects of operating the business, including recruiting, contractmanagement, approving transactions and overall P&L responsibility.● Between 2005 and 2009, continually met and exceeded projected growth of15% year over year.● Developed and maintained numerous realtor and home builder relationships togenerate leads, ultimately becoming a referral stream.● Set and achieved goals of consistently closing $4 million + in loans from 2005-2009