Krishna Jerath Email & Phone Number

Red Deer County, Alberta, Canada

• Spearheading promotional and sales initiatives for vendor products.• Supervising the recruitment, hiring, and oversight of part-time personnel.• Executing meticulous product preparation and presentation protocols.• Enforcing rigorous standards for Sales Advisors to deliver exemplary demonstrations to Costco members.• Providing comprehensive training in food safety, sanitation, and demonstration excellence.• Cultivating a culture of exceptional member service among Sales Advisors.• Facilitating seamless communication channels with Costco warehouse management and vendors.• Orchestrating collaborative efforts between vendors and Sales Advisors to maximize performance and results.

Red Deer, Alberta, Canada

• Oversaw scheduled in-warehouse events, especially in the absence of the Event Manager.• Assisted the Event Manager in day-to-day operations, including setting up product demonstrations, writing daily reports, and coaching staff during their demonstrations.• Conducted interviews and provided training for new associates, contributing to the onboarding process.• Ensured strict compliance with company policies, with a specific focus on maintaining food safety standards.

Canada

• Promptly handled average 40+ customer support calls, addressed concern, managed operations and supply chain, improved customer satisfaction score by 65%• Employed personnel protective equipment, hairnets and gloves, to proactively prevent the entry of physical hazards into the food, safeguarding against foodborne illnesses & ensuring the highest level of food safety.• Supervised, coordinated, and scheduled the activities of staff improving employee satisfaction. • Accelerated business by introducing right offerings to customers, recognized upsell opportunities across SKUs and services, achieved amplified sales by 60%• Worked in store operations, helped in lean supply chain, spearheaded multiple strategic planning initiatives for increasing customer satisfaction.

Canada

• Demonstrated more than 100 food and non-food items to Costco club members each day, resulting in a 5% increase in sales of promoted products.• Interact with customers and management in a friendly, enthusiastic, and outgoing manner.• Generate brand awareness and positive product impressions to increase sales.• Provide excellent customer service, including assessing the customer’s needs to recommend products.

Toronto, Ontario, Canada

• Collaborated with Line of business managers, created 100+ incident reports, recorded observations to lead with compliance scores of 80% throughout the tenure by ensuring processes are followed.• Spearheaded daily standup calls for the team to ensure solving 300+ tickets a month, collaborated with leadership for achieving response and remediation of incident management.• Achieved increased productivity of 45% within 3 months by creating process for issue resolutions, continuous deployment and development of software in current programs.• Envisioned & optimized procurement strategy of hardware’s, Software & 50+ peripheral accessories to reduce costs by 60%• Retained & improved SLA’s of Processes by Identifying and constructing 10+ new frameworks, reviewed recommended documentation improvements to established processes.• Conducted 100+ root cause analysis for Hardware, software products in the institution, maintained the operations to deliver best services across the workloads.