Krishna Jerath Email & Phone Number

Red Deer County, Alberta, Canada

• Spearheading promotional and sales initiatives for vendor products.
• Supervising the recruitment, hiring, and oversight of part-time personnel.
• Executing meticulous product preparation and presentation protocols.
• Enforcing rigorous standards for Sales Advisors to deliver exemplary demonstrations to Costco members.
• Providing comprehensive training in food safety, sanitation, and demonstration excellence.
• Cultivating a culture of exceptional member service among Sales Advisors.

Red Deer, Alberta, Canada

• Oversaw scheduled in-warehouse events, especially in the absence of the Event Manager.
• Assisted the Event Manager in day-to-day operations, including setting up product demonstrations, writing daily reports, and coaching staff during their demonstrations.
• Conducted interviews and provided training for new associates, contributing to the onboarding process.
• Ensured strict compliance with company policies, with a specific focus on maintaining food safety standards.

Canada

• Promptly handled average 40+ customer support calls, addressed concern, managed operations and supply chain, improved customer satisfaction score by 65%
• Employed personnel protective equipment, hairnets and gloves, to proactively prevent the entry of physical hazards into the food, safeguarding against foodborne illnesses & ensuring the highest level of food safety.
• Supervised, coordinated, and scheduled the activities of staff improving employee satisfaction.
• Accelerated business by introducing right offerings to customers, recognized upsell opportunities across SKUs and services, achieved amplified sales by 60%
• Worked in store operations, helped in lean supply chain, spearheaded multiple strategic planning initiatives for increasing customer satisfaction.

Canada

• Demonstrated more than 100 food and non-food items to Costco club members each day, resulting in a 5% increase in sales of promoted products.
• Interact with customers and management in a friendly, enthusiastic, and outgoing manner.
• Generate brand awareness and positive product impressions to increase sales.
• Provide excellent customer service, including assessing the customer’s needs to recommend products.

Toronto, Ontario, Canada

• Collaborated with Line of business managers, created 100+ incident reports, recorded observations to lead with compliance scores of 80% throughout the tenure by ensuring processes are followed.
• Spearheaded daily standup calls for the team to ensure solving 300+ tickets a month, collaborated with leadership for achieving response and remediation of incident management.
• Achieved increased productivity of 45% within 3 months by creating process for issue resolutions, continuous deployment and development of software in current programs.
• Envisioned & optimized procurement strategy of hardware’s, Software & 50+ peripheral accessories to reduce costs by 60%
• Retained & improved SLA’s of Processes by Identifying and constructing 10+ new frameworks, reviewed recommended documentation improvements to established processes.
• Conducted 100+ root cause analysis for Hardware, software products in the institution, maintained the operations to deliver best services across the workloads.