Krishna Jay Email & Phone Number

Worldwide, Oo

New York, New York, Us

As a technology program/product manager at Oscar Health, I have played a key role in driving successful product decisions and launches through market research, customer feedback, and collaboration with cross-functional teams. My responsibilities have included conducting market research, recommending and launching features and technical improvements, managing stakeholder expectations and relationships, establishing success metrics and communicating progress to leadership, defining product roadmaps and visions, leading software engineering teams, collaborating with cross-functional teams to understand data models and gather requirements, working with tech and non-tech teams to ensure successful product positioning and go-to-market strategies, serving as a point of contact for stakeholders, and creating and standardizing production support processes. Through my efforts at Oscar Health, I have contributed to the successful launch of multiple new products and the improvement of data quality across modules.

Worldwide, Oo

During my time at Deloitte, I worked on various technical and business challenges as practitioner in the Deloitte GPS Health and Human Services Transformation Practice. My responsibilities included collaborating with key business stakeholders, program directors, and multiple agencies to understand and address issues such as process automation, data exchange, workload management, policy implementation, and user support. As a team leader, I managed and mentored teams, supervised team resources, tracked execution against plan, and continuously looked for opportunities to deliver high-quality client service. I also led product and technical design sessions with multiple stakeholders, and was responsible for key phases of the project, including analysis, requirements gathering, design, system architecture, implementation, end-to-end testing, and user and production support. In addition, I worked with cross-functional teams and engineers to assess gaps in system behavior and provide recommendations and corrections, and presented complex written and verbal materials to internal and client leadership. I also developed process methodologies to enable structure within the team, gathered and analyzed customer feedback, set the data platform product vision and strategy, and made decisions on trade-offs to address technical and functional gaps. Through my efforts, I contributed to the successful delivery of all data exchanges within budget and on time, and the successful adoption of new data exchanges by various state agencies, resulting in the modernization of their data platform

Marietta, Georgia, Us

As a product owner at Intradiem, I played a key role in the development and testing of various user stories using agile methodology. I collaborated with Engineers and cross-functional teams to ensure the successful delivery of these stories across multiple sprints. In addition to my technical responsibilities, I assisted with Business Development by understanding and gathering client business requirements, both technical and non-technical, and translating them into quantifiable inputs for product development and enhancements, as well as infrastructure setup. I also provided Tier 3 support to resolve technical issues for 50+ clients and assisted in the requirements gathering process for 25+ potential clients. As a team leader, I managed a team of 5 testers and oversaw the development and testing of over 100 user stories across 15 sprints using agile methodology

Birmingham, Al, Us

At Ask CTS, I worked with retail banking subject matter experts to understand the day-to-day responsibilities of banking tellers and loan officers, and provided customizable retail banking solutions for several prominent banks. In addition to this work, I provided application development consulting services to help clients develop implementation plans from strategy to execution. I also acted as a liaison between cross-functional teams, effectively managing 100 technical production tickets. In total, I consulted with retail banking experts to develop customizable solutions for prominent banks and provided application development consulting services.