Krishna K Kantheti Email and Phone Number

Leading the creation of an Operations Team for cloud platform managementEnforcing endpoint security standards through vigilant monitoring and policy implementationEvaluating, deploying, and managing cutting-edge security toolsProposing enterprise-class security solutions for emerging threatsEnsuring application availability, performance, and scalabilityDemonstrating responsive leadership in team coordination and motivationDeveloping comprehensive incident response plansManaging partnerships to ensure client satisfactionOverseeing real-time endpoint monitoring systemsIntegrating IAM requirements into operationsProviding account leadership and managing deliverablesEnsuring endpoint security compliance and service qualityDemonstrating expertise in Project Management methodologies and governance

 Oversees the Information Security Portfolio for numerous customers across various regions, which encompasses Risk Management, Audit Management, Project Management, Security Policy, and IAM. Conducts risk assessments by evaluating vulnerabilities, threats, loss, and impact, and provides security recommendations. Managed a team of Technical Experts across 3 regions (AP, EU and AM) (40 Sec Professionals) Manages security tools, provides system administrative support, and maintains and upgrades tool sets. Executes multi-level responses and addresses reported or detected security incidents. Leads a team that performs hunting for malicious activity across the network and digital assets. Proven ability to support multiple projects under tight deadlines, often with competing priorities and complexities. Enable the strategic planning process with business and entity stakeholders to implement or improve Data Protection services and technologies. Establish, operationalize, and continually enhance the global Data Protection strategy and capabilities. Manage all Health check & Remediation Programs for the clients (Windows, Linux, AIX). Supporting the CISO in identifying relevant requirements, evaluating the organization's compliance status, and implementing necessary controls. Developing systems for monitoring compliance, generating reports, and maintaining documentation. Planning and defining the scope of external audits, as well as participating in them as an auditee. Conducting internal audits and working with various functions to implement corrective measures. Establishing and managing Access Management (IAM) mechanisms for all applications. Overseeing and assessing the Change Management process across different functions.

ITIL V3 Foundation Certified Professional with 6 years of experience in IT Infrastructure Management involving Leading large teams, Service On Delivery, Customer Service, Project Management,ITIL Management and Project Procurement. Adept in analyzing information system needs, evaluating end-user requirements, custom-designing solutions, troubleshooting for complex information systems management. Experienced in managing Projects and Service delivery through effective Project Management,Managing procurement activities for the US Client end to end.Proficient in IT Project Management, Consultant in Service Delivery Operations involving Service Management Project Management, Security & Compliance experience in the IT Infrastructure management industry. Expertise in implementing service improvement programs, process improvement initiatives, escalation management, technical quality assurance and automation of repetitive tasks.

 Developing a comprehensive project plan, defining project scope, objectives, timelines, and resource requirements. Building and leading a project team, assigning tasks, and ensuring effective collaboration among team members. Creating and managing the project budget, tracking expenses, and ensuring financial compliance. Identifying potential risks and developing risk mitigation strategies to minimize project disruptions. Facilitating clear and consistent communication among team members, stakeholders, and senior management. Engaging and managing stakeholders' expectations, ensuring their involvement and support throughout the project. Regularly monitoring project progress, identifying deviations, and implementing corrective actions when necessary. Identifying and resolving project-related issues and conflicts to maintain project momentum. Maintaining comprehensive project documentation, including project plans, reports, and records. Managing project changes and assessing their impact on scope, timeline, and resources. Ensuring that the project follows organizational policies, industry standards, and legal requirements. Focusing on delivering results that meet or exceed customer expectations.

 Providing technical assistance to customers via various communication channels, such as phone, email, or chat, to help resolve their technical issues. Diagnosing and identifying the root causes of technical problems reported by customers and offering effective solutions. Taking ownership of customer issues and working diligently to ensure timely and satisfactory resolution. Logging and tracking customer interactions and technical issues in a ticketing system to maintain accurate records. Contributing to and updating the knowledge base with solutions and troubleshooting tips for common technical problems. Managed 6 SMP7.5 Servers with 90000 clients reporting as well as 800 Package Servers for NS6 & SMP7.1 (600 GB) Configured Notification Server for PMS, SWD, Inventory Solutions Engaged in migration and testing of SMP7.1 and SMP7.5