Krishna Kumar Email & Phone Number

Chennai, Tamil Nadu, India

• Configured hardware, devices, and software to set up work stations for employees.*Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.-Monitored systems in operation and quickly troubleshot errors.
• Walked individuals through basic troubleshooting tasks.-Relocated and configured desktop computer devices and phones to facilitate office moves and new employeeworkstations.
• Configured and installed computer systems for other sub-organizations-Collaborated with vendors to locate replacement components and resolve advanced problems.Monitored system performance to maintain system integrity.
• Troubleshot problems or issues with desktops and laptops
• Supported operating system and various tools and applications.Diagnosed and troubleshot hardware, software and network issues.

Chennai, Tamil Nadu, India

• Configured hardware, devices, and software to set up work stations for employees.*Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.-Monitored systems in operation and quickly troubleshot errors.
• Walked individuals through basic troubleshooting tasks.-Relocated and configured desktop computer devices and phones to facilitate office moves and new employeeworkstations.
• Configured and installed computer systems for other sub-organizations-Collaborated with vendors to locate replacement components and resolve advanced problems.Monitored system performance to maintain system integrity.
• Troubleshot problems or issues with desktops and laptops
• Supported operating system and various tools and applications.Diagnosed and troubleshot hardware, software and network issues.

Chennai, Tamil Nadu, India

• Maintained 250+ computers with various operating systems, upgraded them regularly, and repaired computer hardwarewhen necessary
• Troubleshoot issues related to hardware, software operating systems, applications, and compatibility while providing remote support to multiple devices
• Provide technical support and troubleshooting for premier/Enterprise customer on Windows servers and client operating system.Member of the Windows Reliability team and work on support topics such as OS Performance and.
• Meet customer expectations and engage in escalations or resources from other teams for collaboration to maintain Consistent Customer Experience.Data Backup of all users,Local and Network Printer configuration.
• Software troubleshooting update and patch installation
• Manage Antivirus (Symantec, Avira)*Issue H/W, S/W and accessories to users.