Krishna Kumar Menon Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

• Lead and manage a team of 15 to 26 collections and recoveries specialists.• Develop and implement strategies for collections and recoveries that align with the bank's objectives and regulatory requirements.• Monitor and analyze portfolio performance to identify trends and areas for improvement.• Provide regular reports and updates on portfolio performance and recovery rates to senior management.• Timely training sessions on the floor and ensuring strict adherence of the Central Bank guidelines keeping the floor updated on the new guidelines and protocols.• Systematic Planning, Budgeting, Proper execution and timely Achievement of the assigned Targets by the clients.

Dubai, United Arab Emirates

• Manage allocation of Recovery and Non-Skip accounts for (Buckets 2 to 6) for Abu Dhabi Commercial Bank, topping the league table consistently competing with the other collection agencies.• Leading a team of 15 staff driving them to deliver their required targets.• Negotiate with delinquent customers for settlements of old cases and of relevant remittance entries to the accounts• Providing direct reports to the client. (MIS) & (DCR)• Negotiating with customers to provide effective solutions to their queries with regards to resolving their debt issues.• Managing MIS for the company as well as the client and assign targets to the team.• Dealing with correspondences, complaints and queries from the customers & the client providing the solution.• Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.• Overcome stalls and objections & suggest money sources for debt payment.• Negotiate settlements outside of normal guidelines, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines

Al Rigga, Dubai, United Arab Emirates

 Accountable for a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests, reducing the debt worth AED 4.5 million. Kept company and department goals in line each month by setting up payment and setting up settlement agreements over the phone. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases and other skip tracing methods.  Handling customer disputes and negotiating the payment to settle the card and close the accounts. Maintaining all data of the customer and updating with new information