Krishna Kumar Sr Email & Phone Number

Trichy

Chennai Area, India

Trichy

Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in share of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability Promote the company brand to key buyers, ensuring their knowledge is current and appropriate. Generating new business both in face to face meetings and over the phone. Writing up concise, value-based sales proposals. Replying to all customer enquiries in a timely and accurate manner. Writing up sales reports, activity reports and revenue forecasts. Completing all documentation and administrative records, fully and accurately. Developing and maintaining a database of all contacts-Lead Generation.

Trichy

Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among staff and making sure motivation and performance levels are maintained. Handling a team of 18 to 25 as well as Process KPI’s Motivating the team to achieve KPI’s like AHT, IQ...etc  Rostering manpower according to client requirement Training new associates product knowledge through client module  Constantly looking for ways to improve processes. Handling client and customer’s escalations in process Report generation for operations Reviewing Team member performance monthly. Checking on the quality of work an employee does.  Ensuring team members are prioritizing their work duties appropriately. Helping Support functions to finish their targets.