Krishna Mohan Banda Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Helpshift is a AI first Customer Service platform which aims at ridding the world of bad customer service. It provides Chat bots, Self serve Help center & Issue Management system and many more.1. I am currently handling Consumer Identity & Personalisation area where I am building foundations of a robust, high scale, high performing secure system which could potentially unlock great revenue & retention opportunities for the product in coming years. 2. Decommissioning of Older… Show more Helpshift is a AI first Customer Service platform which aims at ridding the world of bad customer service. It provides Chat bots, Self serve Help center & Issue Management system and many more.1. I am currently handling Consumer Identity & Personalisation area where I am building foundations of a robust, high scale, high performing secure system which could potentially unlock great revenue & retention opportunities for the product in coming years. 2. Decommissioning of Older Infrastructure & Reducing CSM & Sales team Customer facing Report discrepancies. - Decommissioned ~ 20% of older infrastructure resulting in reducing ~ $5K (of $25K) /month. - Reduced discrepancies due to single source of truth for all usage metrics. - Increase in number of Usage metrics at disposal in SF: 5 to 20+ Raw data fields fuelling 95+ Account Monthly Usage fields. - Reduced dependency on multiple teams for adding aggregate fields in SF Accounts thus reducing delays to under an hour for existing fields from couple of days. - Salesforce sync time reduced from 2 hours to 30 minutes.3. Minor Usability improvements on product. Show less

Bengaluru, Karnataka, India

Squadstack is a Consumer Sales Acceleration Platform & am handling the Supply & Demand side clients.- Established Product Strategy for each Objectives & Key Results and delivered > 75% of delivery Quarter on Quarter on B2C & B2B products. - Experienced at envisioning & roadmapping Open ended Problems like Non-IP based Software ecosystems & Zero to One products. - Lead & coached 2 Product Analysts, 2 APMs, 1 PM effectively to drive delivery of product and meet OKRs set for 2… Show more Squadstack is a Consumer Sales Acceleration Platform & am handling the Supply & Demand side clients.- Established Product Strategy for each Objectives & Key Results and delivered > 75% of delivery Quarter on Quarter on B2C & B2B products. - Experienced at envisioning & roadmapping Open ended Problems like Non-IP based Software ecosystems & Zero to One products. - Lead & coached 2 Product Analysts, 2 APMs, 1 PM effectively to drive delivery of product and meet OKRs set for 2 Products. - Leading Exploration, Experimentation, Competitor Analysis & Market Fit of User Feedback & Quality Analysis AI Bots for Business Customers with a value established as 4/5 for 5 High Potential customers. - Closed & executed multiple partner/vendor evaluations for platform offerings including Mixpanel. - Achieved a rating of 4.2/5 of performance rating for the last 1.5 years with key qualities of Leadership, Customer POV, Product Process setup, Ownership, Commitment & Passion, and Taking Initiatives. - Analyzed User data from 1000+ users to derive & define User Personas for a Product.Lead & executed Problem Exploration to define User Jobs from various data sources like current system maps, User Reviews, Customer Interviews. - Streamlined Product & Engineering with Standard Agile Product Management & Sprint Protocols & 20+ automations to ensure adherence via Clickup, JIRA. - Introduced & Coached on Standard Product Requirement Document Template leading to increase in Engineering satisfaction across product teams. - Hired for various Product, Technological roles. Show less

Bengaluru, Karnataka, India

Bengaluru Area, India

Product Manager for Zycus's Supplier Performance & Risk Management Module and have handled Roadmapping, Ideation, Design, Story Writing and Exection for various products like Spend Analytics, Project & Savings Management, Performance & Risk Management modules.Key Accomplishments • Owned and delivered Quarterly Roadmaps with an MBO achievement of over 80% every quarter. • Conducted Customer Interviews for Research of Concept along with… Show more Product Manager for Zycus's Supplier Performance & Risk Management Module and have handled Roadmapping, Ideation, Design, Story Writing and Exection for various products like Spend Analytics, Project & Savings Management, Performance & Risk Management modules.Key Accomplishments • Owned and delivered Quarterly Roadmaps with an MBO achievement of over 80% every quarter. • Conducted Customer Interviews for Research of Concept along with Usability Testing resulting in an average rating of 8.4/10. • Owned re-launch of 3 complete products, attributing to 60% of Company revenue, successfully involving planning, exectiuon and coordination with CoE, Development, Design, Delivery, Content & Marketing Teams. • Owned Ideation, Planning & Execution of Risk Management Solution, targeting $ 6.5 Bn Industry with CAGR of 14.6% till 2026. • Ideated & Executed COVID Risk Dashboard in a week and generated interest in 10+ customers and 5+ prospects to purchase Spend Analytics & Risk Modules. • Worked on ideation of an AI BOT for Invoice Spend data and delivered the same. • Worked and delivered Community Intelligence Feature to close gap with the Market Competition. • Collaborated with Marketing, Sales, Delivery & Implementation teams for creating Collaterals, answering RFPs, mapping Business Process to the product. • Hired & Managed Associate Product Managers for Full Time Hires & for Internship. Show less

Bengaluru Area, India

• Translate Customer’s Business Requirements into Functional & Technical Requirements.• Wire framing features, Conducting Customer Usability reviews, writing User-stories, Grooming & making sure the features are delivered.• Responsible for Sprint Planning & Execution working in Agile Environment.• Responsible for Release Planning & Execution, Risk Management.• Feature Prioritization• Create Vision & Product Roadmaps• Competitor Analysis, Market Research, Sales, RFP… Show more • Translate Customer’s Business Requirements into Functional & Technical Requirements.• Wire framing features, Conducting Customer Usability reviews, writing User-stories, Grooming & making sure the features are delivered.• Responsible for Sprint Planning & Execution working in Agile Environment.• Responsible for Release Planning & Execution, Risk Management.• Feature Prioritization• Create Vision & Product Roadmaps• Competitor Analysis, Market Research, Sales, RFP Analysis.• Documentation: Release Notes, Sales Documents, Planning sheets, JIRA Dashboards• Training various teams like Tech-support, Delivery, Content • Coordination with core teams: Engineering, UX/UI Design on daily basis to deliver features.• Coordination with Cross Functional teams: Senior Management, Other Product Teams, Sales, Marketing, Customer Success, Implementation, UAT, Content & Training, Tech Support, Release Management, Legal, Procurement etc.• Evaluation of tools for Product Management Processes & for Products. • Business Analysis• Voice of Customer• Incidents: Feature & Usability requests management Show less

Nāsik Area, India

Six Sigma Internship project for Green Belt Certification by KPMG. Have extensively worked on Define Measure Analyze Phases in DMAIC approach in a team of 4.

Mumbai Area, India

Job Role: Associate Product ManagerJob Responsibilities: - Business Overview & Product Learning (In Depth: eSourcing, Overview: Analyze Spend, Manage Project, Contracts, eProcurement among other products)- Competition Analysis (In Depth Gap Analysis for eAuctions)- Presentation on Business Understanding & Product Review (eSourcing and Source to Pay Cycle)- Discussion of Problem Statements and Extensive Product… Show more Job Role: Associate Product ManagerJob Responsibilities: - Business Overview & Product Learning (In Depth: eSourcing, Overview: Analyze Spend, Manage Project, Contracts, eProcurement among other products)- Competition Analysis (In Depth Gap Analysis for eAuctions)- Presentation on Business Understanding & Product Review (eSourcing and Source to Pay Cycle)- Discussion of Problem Statements and Extensive Product Research around eSourcing product- User Story Creation & Brainstorming; Solution Designing- Solution Concept Presentation to Executives & Senior Management- Other minor works include: Workaround for existing Patent Problem, RFP Analysis of information from Pre-Sales team, Documentation of Release Notes and Usability Improvements of Current Product Features. Show less

Nāsik Area, India

Have done a live project to reduce Setup Time in Kinley Water Line from 100 minutes to 60 minutes.

Chennai Area, India

- Extensive experience in IBM Websphere MQ Administration (v5.3, v6.0.2.3 to v6.0.2.6,v7.0.1.2 to v7.0.1.10) on Clustered environment & Distributed environments.- Extensive experience in using huge File Transferring & Process Monitoring Tool - PM4Data (v8.1.4 to v8.5.3) developed by Metastorm.- Developed Standard Operating Procedures for using & troubleshooting issues related to MQ & PM4Data Tool. - Extensive experience in Unix (AIX, Linux), Windows platforms.- Strong… Show more - Extensive experience in IBM Websphere MQ Administration (v5.3, v6.0.2.3 to v6.0.2.6,v7.0.1.2 to v7.0.1.10) on Clustered environment & Distributed environments.- Extensive experience in using huge File Transferring & Process Monitoring Tool - PM4Data (v8.1.4 to v8.5.3) developed by Metastorm.- Developed Standard Operating Procedures for using & troubleshooting issues related to MQ & PM4Data Tool. - Extensive experience in Unix (AIX, Linux), Windows platforms.- Strong experience in Shell Scripting.- Expert level of experience & Knowledge in Change Management and Incident Management handling (Creating, Representing, Executing) using BMC Remedy Tool(v7, v7.6).- Good oral & written communication skills (Client, Application teams & Management Interaction).- Good understanding of ITIL processes.- Distinguished as a Shift Lead, Quick Learner & Team Player. Show less

Product Sense & Strategy

Activities and Societies: Product Sense Product Strategy Case Studies analysis & Quizzes Practical approach via Capstone project Figuring.

Master Of Business Administration (M.B.A.), Operations Management, 7.55 /10

Activities and Societies: Analytics Converge '15, Dale Carnegie workshop '15, SPANDAN Committee, Organizing, Leading & Team Play..

Bachelor’S Degree, Electrical And Electronics

Activities and Societies:  Have done my Final year Project during Graduation on “Design of Fuzzy Logic Controller with Classical PID.

Intermediate, Mathematics Physics Chemistry

Passed out with 93.6%.

Xth, C.B.S.E.

Passed out with 81.6%.