Krishna N

Krishna N Email and Phone Number

SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence
Krishna N's Location
Bangalore Urban, Karnataka, India, India
About Krishna N

BITS Goa and IIM Lucknow alumnus with rich 10 years experience in fast growing B2C, B2B segments in Ecommerce, Fintech and HR Tech SaaS industriesWearing a garland of high impactful roles across functions like Enterprise Relationship Management, Product Management, Strategy, CRM, Category, Planning, Machine Learning, Operations with analytics being the core tying thread. Few Highlights:Managing end to end customer relationship journey of ~3000 enterprises with a 35-member team, designed scalable and efficient workflows to get 3x higher productivity and an equal reduction in costBuilt the product & business analytics functions at Cleartax and overseen various software integrations to create an unified created data democracy systemExecuted multiple cross functional initiatives and process optimizations at Cleartax to improve Enterprise SaaS annual recurring revenue by 30%Drove logistics optimizations at Myntra to reduce cost by 20% and improve NPS by 30% Introduced best practices of inventory management at Myntra to reduce average inventory age by 50%

Krishna N's Current Company Details

SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence
Krishna N Work Experience Details
  • Keka Hr
    Head Of Customer Success
    Keka Hr Dec 2022 - Nov 2023
    View
  • Clear
    Head Of Customer Success, Emerging Enterprises
    Clear Mar 2022 - Dec 2022
    Bengaluru, Karnataka, India
     Managing end to end customer relationship journey of ~3000 enterprises with a 35-member team  Improved the GST product success from 72% to 82% in 3 months with process excellence and cross functional initiatives  Designed scalable and efficient workflows to get 3x higher productivity and an equal reduction in cost Redesigned incentive structure to reduce onboarding pendency from 9% to 2.5% and churn from 20% to 3%
    View
  • Clear
    Strategy Core Team
    Clear Oct 2020 - Feb 2022
    Bengaluru, Karnataka, India
     Part of the core team that secured $75mn Series C funding, handled all the investor related data requirement for due diligence  Improved the Enterprise business revenue retention from 70% to 100% within 6 months  Designed the roadmap for strategic tieups with IaaS, SaaS, PaaS companies to get 10% of revenues  Overseen end to end implementation and adoption of salesforce including integrations with other tools like SAP, Quicksight
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  • Clear
    Head Of Product & Business Analytics
    Clear Jan 2019 - Oct 2020
    Bangalore Urban, Karnataka, India
     Built from scratch and lead the team of 15 analysts from premiere colleges to create data democracy in the organization Overseen implementation of Athena and Quicksight with row and column level data security leading to 25% infra cost reduction Reduced lead time of analytics dashboards from days to real time by Datawarehouse integrations like SF, LSQ, Zendesk  Designed the entire product metrics structure and initiated OKR culture resulting in 2x MAU over 6 months Built initial MVP for reconciliation using SQL server which has currently grown to bring ~20% of our annual revenues Optimized the utilization of limited GSP calls to not to run out of capacity on peak filing days every month
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  • Myntra
    Senior Business Manager Supply Chain Management
    Myntra Oct 2016 - Dec 2018
    Bangalore Urban, Karnataka, India
     Spearheaded the AI based truck route optimization software development project leading to annual saving of ~15 Cr Set up the customer promise design and management process, improving the promise adherence accuracy from 63% to 92% Designed and implemented the SCM based revenue bet strategy leading to incremental annual revenue of ~120 Cr Optimized warehouse stocking of inventory basis consumer demand to increase delivery speed by 10%  Implemented AI based last mile route optimization process for slot based delivery with 95% adherence  Responsible for end to end supply chain planning & strategy including cost, service, capacity and their optimization Put together & implemented cross functional returns reduction initiatives resulting in 2% returns & ~80 Cr annual saving Set up the Myntra Logistics middle mile network, vehicle & manpower planning & weekly performance review processes Designed the scorecard based delivery incentive policy for the last mile delivery and support staff
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  • Myntra
    Business Manager Revenue Planning & Stretegy
    Myntra Oct 2015 - Sep 2016
    Bangalore Urban, Karnataka, India
     Designed non selling inventory management policy, reduced average age of inventory from 92 to 46 days Initiated the strategy of re-cataloging for slow movers – ~31% revenue uptake without increasing discounts Enhanced sorting logic of the catalogue, resulted in 20% higher conversion of broken styles & 2% incremental overall revenue Created an automated replenishment model for fast moving styles by designing green channel PO approval strategy
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  • Myntra
    Business Analyst Revenue Planning & Strategy
    Myntra Apr 2014 - Sep 2015
    Bangalore Urban, Karnataka, India
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  • Ims Health
    Associate Consultant
    Ims Health 2013 - 2014
    Mumbai, Maharashtra, India
     Created market expansion strategy for a global leader in Diabetes for India & Indonesia with financial plan over 10-year horizon  Developed cost effective Supply Chain Design for Major US Donor Agency for achieving pregnancy related (MDGs)  Performed Commercial Due Diligence for Leading Life Sciences MNC looking to acquire synergistic targets and expand in India
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Krishna N Education Details

Frequently Asked Questions about Krishna N

What is Krishna N's role at the current company?

Krishna N's current role is SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence.

What schools did Krishna N attend?

Krishna N attended Indian Institute Of Management, Lucknow, Birla Institute Of Technology And Science, Pilani.

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