Krishna N Email & Phone Number

Bengaluru, Karnataka, India

 Managing end to end customer relationship journey of ~3000 enterprises with a 35-member team  Improved the GST product success from 72% to 82% in 3 months with process excellence and cross functional initiatives  Designed scalable and efficient workflows to get 3x higher productivity and an equal reduction in cost Redesigned incentive structure to reduce onboarding pendency from 9% to 2.5% and churn from 20% to 3%

Bengaluru, Karnataka, India

 Part of the core team that secured $75mn Series C funding, handled all the investor related data requirement for due diligence  Improved the Enterprise business revenue retention from 70% to 100% within 6 months  Designed the roadmap for strategic tieups with IaaS, SaaS, PaaS companies to get 10% of revenues  Overseen end to end implementation and adoption of salesforce including integrations with other tools like SAP, Quicksight

Bangalore Urban, Karnataka, India

 Built from scratch and lead the team of 15 analysts from premiere colleges to create data democracy in the organization Overseen implementation of Athena and Quicksight with row and column level data security leading to 25% infra cost reduction Reduced lead time of analytics dashboards from days to real time by Datawarehouse integrations like SF, LSQ, Zendesk  Designed the entire product metrics structure and initiated OKR culture resulting in 2x MAU over 6 months Built initial MVP for reconciliation using SQL server which has currently grown to bring ~20% of our annual revenues Optimized the utilization of limited GSP calls to not to run out of capacity on peak filing days every month

Bangalore Urban, Karnataka, India

 Spearheaded the AI based truck route optimization software development project leading to annual saving of ~15 Cr Set up the customer promise design and management process, improving the promise adherence accuracy from 63% to 92% Designed and implemented the SCM based revenue bet strategy leading to incremental annual revenue of ~120 Cr Optimized warehouse stocking of inventory basis consumer demand to increase delivery speed by 10%  Implemented AI based last mile route optimization process for slot based delivery with 95% adherence  Responsible for end to end supply chain planning & strategy including cost, service, capacity and their optimization Put together & implemented cross functional returns reduction initiatives resulting in 2% returns & ~80 Cr annual saving Set up the Myntra Logistics middle mile network, vehicle & manpower planning & weekly performance review processes Designed the scorecard based delivery incentive policy for the last mile delivery and support staff

Bangalore Urban, Karnataka, India

 Designed non selling inventory management policy, reduced average age of inventory from 92 to 46 days Initiated the strategy of re-cataloging for slow movers – ~31% revenue uptake without increasing discounts Enhanced sorting logic of the catalogue, resulted in 20% higher conversion of broken styles & 2% incremental overall revenue Created an automated replenishment model for fast moving styles by designing green channel PO approval strategy

Bangalore Urban, Karnataka, India

Mumbai, Maharashtra, India

 Created market expansion strategy for a global leader in Diabetes for India & Indonesia with financial plan over 10-year horizon  Developed cost effective Supply Chain Design for Major US Donor Agency for achieving pregnancy related (MDGs)  Performed Commercial Due Diligence for Leading Life Sciences MNC looking to acquire synergistic targets and expand in India

Pgdm

Education record