Head Of Customer Success
Dec 2022 - Nov 2023
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Krishna N Email & Phone Number
SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence
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Role
SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence
Location
Bangalore Urban, Karnataka, India
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Krishna N is listed as SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence based in Bangalore Urban, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Krishna N.
Krishna N previously worked as Head of Customer Success at Keka Hr and Head of Customer Success, Emerging Enterprises at Clear. Krishna N holds Pgdm from Indian Institute Of Management, Lucknow.
Profile bio
About Krishna N
BITS Goa and IIM Lucknow alumnus with rich 10 years experience in fast growing B2C, B2B segments in Ecommerce, Fintech and HR Tech SaaS industriesWearing a garland of high impactful roles across functions like Enterprise Relationship Management, Product Management, Strategy, CRM, Category, Planning, Machine Learning, Operations with analytics being the core tying thread. Few Highlights:Managing end to end customer relationship journey of ~3000 enterprises with a 35-member team, designed scalable and efficient workflows to get 3x higher productivity and an equal reduction in costBuilt the product & business analytics functions at Cleartax and overseen various software integrations to create an unified created data democracy systemExecuted multiple cross functional initiatives and process optimizations at Cleartax to improve Enterprise SaaS annual recurring revenue by 30%Drove logistics optimizations at Myntra to reduce cost by 20% and improve NPS by 30% Introduced best practices of inventory management at Myntra to reduce average inventory age by 50%
8 roles · 13 years
Krishna N work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success, Emerging Enterprises
Managing end to end customer relationship journey of ~3000 enterprises with a 35-member team Improved the GST product success from 72% to 82% in 3 months with process excellence and cross functional initiatives Designed scalable and efficient workflows to get 3x higher productivity and an equal reduction in cost Redesigned incentive structure to.
Mar 2022 - Dec 2022
Strategy Core Team
Part of the core team that secured $75mn Series C funding, handled all the investor related data requirement for due diligence Improved the Enterprise business revenue retention from 70% to 100% within 6 months Designed the roadmap for strategic tieups with IaaS, SaaS, PaaS companies to get 10% of revenues Overseen end to end implementation and.
Oct 2020 - Feb 2022
Head Of Product & Business Analytics
Built from scratch and lead the team of 15 analysts from premiere colleges to create data democracy in the organization Overseen implementation of Athena and Quicksight with row and column level data security leading to 25% infra cost reduction Reduced lead time of analytics dashboards from days to real time by Datawarehouse integrations like SF, LSQ.
Jan 2019 - Oct 2020
Senior Business Manager Supply Chain Management
Spearheaded the AI based truck route optimization software development project leading to annual saving of ~15 Cr Set up the customer promise design and management process, improving the promise adherence accuracy from 63% to 92% Designed and implemented the SCM based revenue bet strategy leading to incremental annual revenue of ~120 Cr Optimized.
Oct 2016 - Dec 2018
Business Manager Revenue Planning & Stretegy
Designed non selling inventory management policy, reduced average age of inventory from 92 to 46 days Initiated the strategy of re-cataloging for slow movers – ~31% revenue uptake without increasing discounts Enhanced sorting logic of the catalogue, resulted in 20% higher conversion of broken styles & 2% incremental overall revenue Created an.
Oct 2015 - Sep 2016
Business Analyst Revenue Planning & Strategy
Apr 2014 - Sep 2015
Associate Consultant
Created market expansion strategy for a global leader in Diabetes for India & Indonesia with financial plan over 10-year horizon Developed cost effective Supply Chain Design for Major US Donor Agency for achieving pregnancy related (MDGs) Performed Commercial Due Diligence for Leading Life Sciences MNC looking to acquire synergistic targets and.
2013 - 2014
~1 yr
2 education records
Krishna N education
Education record
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What is Krishna N's role at their current company?
Krishna N is listed as SAAS Enterprise Customer Success | Analytics & Strategy | Operations Excellence.
Where is Krishna N based?
Krishna N is based in Bangalore Urban, Karnataka, India.
What companies has Krishna N worked for?
Krishna N has worked for Keka Hr, Clear, Myntra, and Ims Health.
How can I contact Krishna N?
You can use AeroLeads to view verified contact signals for Krishna N, including work email, phone, and LinkedIn data when available.
What schools did Krishna N attend?
Krishna N holds Pgdm from Indian Institute Of Management, Lucknow.
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