Krishna Nandan Kumar Email and Phone Number

Guided a team of feild Collectors and reported to the Collection Manager and handled the Portfolio of X- 30 DPD of collections in six outstations centre- Pune, Ahemabad, Baroda, Bhopal, Indore, and Surat.Monitored the entire Audit related Process for above regions, handled Customer Queries & Customer Services Escalation and analyzed / maintained the entire Collection Data on monthly basis.Liaison with the Collections Team for checking the productivity reports, handled RTP, Broken PTP cases & Skip tracing and allocating cases to FOS & Supervisors according to individual capabilities.Assisting a team to maintain MIS on daily basis and supervised the entire back-end activities.Adhering to the Balance Score Card System as specified by the Central officeTo ensure that all processes carried out at the regionsAMS Implementation: Allocation / Updation / Billing / Performance Management as per benchmarksEnsure adherence & compliance to applicable BCSBI GuidelinesEnsure adherence & compliance to group code of conduct and code of conduct as advised by the local regulatorMust be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Achievements:Instrumental in enhancing the Collection Resolution and maintaining minimum escalation.Achieve best officers Award in 2009 as telecaller while handling X & 30dpd in personal loanPromoted in SCB as Senior Officer. within 1 yrs 6 monthsReceived letter of recognition from Group chief executive standard Chartered Bank.