Krishna Patel Email & Phone Number

Winnipeg, MB, CA

-Analyze root causes of operational malfunctions and provide resolutions-Monitor system operations and troubleshoot problems-Maintain daily logs of operational issues and maintenance activities-Install support and maintain network and system tools-Address issues promptly and accurately

Winnipeg, Manitoba, Canada

-Assisted customers with issues on different products having technical issues.-Developed probing skills to find out the root cause of the issue-Detailed troubleshooting to resolve the issue-Maintained composure and patience while facing difficult customer situations-Researched troubleshooting issues in order to increase the knowledge

Winnipeg, Manitoba, Canada

Provided Live support to customers on chatLearned to handle multiple chats at once, while resolving conflicts between couriers, restaurants and customers for each.

Winnipeg, Manitoba, Canada

-Reviewed IT policies and requirements to further create procedures and process documents.- Created Process diagrams and documented procedures and standards for IT governance (Process Engineering).- Scheduled and took meetings with stakeholders to gather more requirements and later to get approvals.- Gathered core knowledge base of network and server.

Winnipeg, Manitoba, Canada

· Documenting all client interactions promptly and accurately and enhanced listening and typing skills.· Responding and following up for resolutions with emails and/or customer call-backs from external and internal clients.· Clearing web comments in holding tanks and maintained/updated assured reports and call logs.· Preparing and issuing resolution.

Ahmedabad

• Understanding & providing quick solution on customers’ queries related to discounts and deals.
• Developed excellent follow-up and after-sales service skills.
• Verifying & confirming already booked itinerary through outbound calls to customers.
• Modifying or cancelling already booked itinerary as per customer requirements.
• Parallelly taking inbound calls for customers facing on travel service issues and handling customers’ and internal team communication emails.
• Ability to effectively navigate computer applications while communicating on the phone with customers.

• Knowledge on interfacings of different modules with microcontrollers.
• Worked on projects based on controllers like 8051, AVR and Arduino Boards
• Understanding with Keil uVision4.0, AVR studio4, Arduino and Proteus Professional 7.4 softwares
• Design & develop Circuit Boards upto 2 layers in Orcad 16.0 Software.
• Knowledge of basic electronic components and various drivers IC’s which helps to minimize the circuit as possible.

Ahmedabad

Advanced Diploma, Business Technology Management

Bachelor Of Engineering - Be, Electronics And Communications Engineering

High School 12Th Science, Physics, Chemistry, Mathematics