Krishna Paudel Email & Phone Number

San Jose, Ca, Us

CISCO SYSTEMS, INC., San Jose, CA June 2012 – PresentConsulting Engineer–Customer Delivery, Technical LeadLead a team of 15 plus engineers responsible for end-to-end SaaS application delivery including installation, configuration, maintenance, administration, and security of live data collection systems from Americas Service Provider customer networks to support $200M service contracts.• Worked as a bridge between customers, the Engineering teams and the Product management team to resolve customer escalated issues and enhance the customer experience, reducing customer escalations by 40%.• Solve escalated problems, explain the root causes and solutions to team, and guide practices to avoid future occurrences.• Participated in Software Requirement Document (SRD) and helped prioritize application enhancement requests, resulting in the reduction of support costs and the improvement of customer experience.• Provide basic and advanced training to both customers and Support Engineers regularly, cementing consistency, optimizing efficient workflow, and problem resolution• Saved 20% on support costs by spearheading automation of appliances, customization of scripts and procedures.

San Jose, Ca, Us

January 2006 – June 2012  Installation, configuration, and maintenance of network data collectors operating on Solaris Cent OS/VMware and Windows to obtain information regarding custumor network devices (inventory, Config, syslog).  Writing and running scripts to gather information from network devices like traffic, device discovery, and configuration change monitoring during upgrade or replacement of new Routers and Switches. Participated in various testing of the customer data collector tools and SaaS application at all test phases.

September 2005–December 2005  Installation, configuration, and maintenance of Cisco switches (4509, 3500, 6500) and Cisco 1200 Aironet Access point.  Designed and implemented the central authentication system for switches and access points using ACS server and windows authentication system for 50 switches and 125 access points from scratch. Installed and configured WLSE (Wireless solution Engine) from 2.11 to 2.12. Upgraded the access point IOS from 12.3(4) JA to 12.3(7) JA to solve the memory leak problems.