➤ Established a project charter focusing on customer satisfaction by reducing racking in the pull-handle system, directly addressing customer feedback (Voice of the Customer) and setting clear objectives to enhance product quality➤ Conducted extensive measurements on critical components to identify deviations from design specifications, gathering data essential for process capability analysis➤ Utilized Ishikawa and 5-Why analysis techniques to identify key causes of excessive racking, pinpointing issues like dimensional variability and inadequate process controls that impacted product stability➤ Visited suppliers to gain a thorough understanding of their manufacturing processes and quality controls, identifying opportunities for tighter tolerances and improved consistency in component dimensions, directly supporting the project’s objectives for enhanced product quality➤ Established continuous quality monitoring practices, including KPI tracking for racking, updated inspection protocols, and feedback mechanisms between production and quality control teams to sustain improvements

➤ Developed a comprehensive understanding of the EFQM Business Excellence Model, including its three phases and the RADAR self-assessment tool, applying these frameworks to assess and improve operational efficiency.➤ Conducted over 10 teaching and learning sessions for 300+ managerial-level employees, focusing on the critical role of Purpose, Vision, Mission, and Values (PVMV) in daily operations and long-term strategic decision-making.➤ Designed and executed a detailed perception survey on PVMV, creating an interactive Excel dashboard for real-time analysis, which provided key insights to inform strategic planning and enhance organizational alignment.

➤ Improved manufacturing processes by actively participating in continuous improvement initiatives.➤ Contributed to R&D for innovative packaging designs and materials.➤ Developed a real-time Excel dashboard for inbound and outbound inventory management.

➤ Conducted an in-depth analysis of the exhaust manufacturing line, identifying bottlenecks and implementing world-class manufacturing practices using FlexSim simulation software to enhance productivity.➤ Improved filtration systems for petrol and diesel engines, which resulted in 2% reduction in particulate emissions, aligned with sustainable development goals for environmental preservation and cleaner air