Solving Diagnostics, reliability & transparency of an iPaaS Recruitment Ecospace by Building a Customer Facing Diagnostics, Monitoring & Alerting Tool. Proactively detecting over 88% of Incidents, 97% Integrations Failures & 100% UI exceptions. Implemented Synthetic monitoring for predictive proactive resolution.Beta Product release to over 25 customers with phenomenal feedback & prepping for capitalizing as Platinum Support Product.Set Roadmap for Q2,3 & 4… Show more Solving Diagnostics, reliability & transparency of an iPaaS Recruitment Ecospace by Building a Customer Facing Diagnostics, Monitoring & Alerting Tool. Proactively detecting over 88% of Incidents, 97% Integrations Failures & 100% UI exceptions. Implemented Synthetic monitoring for predictive proactive resolution.Beta Product release to over 25 customers with phenomenal feedback & prepping for capitalizing as Platinum Support Product.Set Roadmap for Q2,3 & 4, Built stable & groomed backlog, conducted regular Dev, UX Grooming.Regular Customer Feedback Calls, Release calls & interaction with all users of the product.Extensive research about Observability, Proactive Monitoring, Building one of a kind User led ConfigurableDiagnostic feasibilitySuccessfully collaborated with other product teams to get all Application, Business, Infra, UI exceptions alertsadded in APM, Parallels as an Product Analyst - Measuring Key SaaS metrics, & PnL, Costs Periodically Show less

Conducted internal analysis to improve the performance of the community and built data-based strategies to advance. Developed detailed PRD with Figma, and Confluence so as to scale the community and provide optimum user experience advancing offers to the community and moreProduct Strategy, Contributed to the development of a design system - UX / UI, V1 release plan, Designing the product UI in Figma, Using trello to keep track, managing the product development with Tech team and improving… Show more Conducted internal analysis to improve the performance of the community and built data-based strategies to advance. Developed detailed PRD with Figma, and Confluence so as to scale the community and provide optimum user experience advancing offers to the community and moreProduct Strategy, Contributed to the development of a design system - UX / UI, V1 release plan, Designing the product UI in Figma, Using trello to keep track, managing the product development with Tech team and improving constantly. Launched Product - In House B2B SaaS Platform for Freelance Recruiters, Negotiated timelines with Lead Engineer / CTO.Set key success metrics for the Sourcing team (3 separate channels - Internal Sourcing team, Database and Freelancer Community) increased supply of Applications by 30%, Further implementing outbound sourcing strategies for Niche requirements. Hired, Trained and Managed 10+ members and guided on team leading as well. Show less

Performed Data based Analysis to derive insights of operational processes and gaps. Worked with Operations and Accounts Teams to put in place strategies for better production. Set up structures to automate analysis & processes based on live data. Built a scalable community product in Gsheet with G Apps Script capable of managing 700+ community performers collated into single database thus driving internal processes based on demand supply. Hired, Trained and Managed the team to optimize… Show more Performed Data based Analysis to derive insights of operational processes and gaps. Worked with Operations and Accounts Teams to put in place strategies for better production. Set up structures to automate analysis & processes based on live data. Built a scalable community product in Gsheet with G Apps Script capable of managing 700+ community performers collated into single database thus driving internal processes based on demand supply. Hired, Trained and Managed the team to optimize community growth, support, and support with successful ownership. Show less

Exposed to the e-commerce payments, trust, and safety formulations in a customer-driven workplace with an ownership-oriented role in a fast-paced team environment entirely based on excellent analytical judgment.Was chosen to get upskilled within 4 months of top performance to writeback team so as to attend to client concerns and escalate detected Abuse with supporting analysis - case studies. Volunteered to Audit and quality check floor investigations to help improve the framework and… Show more Exposed to the e-commerce payments, trust, and safety formulations in a customer-driven workplace with an ownership-oriented role in a fast-paced team environment entirely based on excellent analytical judgment.Was chosen to get upskilled within 4 months of top performance to writeback team so as to attend to client concerns and escalate detected Abuse with supporting analysis - case studies. Volunteered to Audit and quality check floor investigations to help improve the framework and catering to improve floor performance. Show less

Introduced Peer moderation in quality check using a built content engine using a rubric. Improved Content Engines for easy extraction of insights and flow of content based solely on structural thinking models.Lead Operations Team (M&A processes and people) and implemented OKR, and measurement systems for the team and individual functions.Discovered Active Learning whilst engaging with a budding start-up. Associated with thought Leaders and external beneficiaries, Stakeholders, and… Show more Introduced Peer moderation in quality check using a built content engine using a rubric. Improved Content Engines for easy extraction of insights and flow of content based solely on structural thinking models.Lead Operations Team (M&A processes and people) and implemented OKR, and measurement systems for the team and individual functions.Discovered Active Learning whilst engaging with a budding start-up. Associated with thought Leaders and external beneficiaries, Stakeholders, and Investors to gain professional guiding help whilst collaborating. Show less

Worked as Teacher for Klay schools. Improvised Active Learning amidst young creative minds as face of representation at Klay schools, Chennai. Associated myself with external beneficiaries and gained on the foot innovation and leadership.