Krishna-Priya Balakrishna, Mbet, B.Eng Email & Phone Number

Canada

🎯 Led the Product-Market fit in North America for HR B2B product's Customer journey leading to the 15% increase in sales and 120% increase in revenue 🎯 Led market research, competitive analysis of HR Product globally, identifying Product gaps, and executing the requirements leading to an increase in customer lifetime value by 20%

Canada

🎯 Led forecasting of gaps in market and research worth $100K in investments through secondary research in Cybersecurity🎯 Led market research with 50+ B2B2C users & proposed Go-To market strategies for forecasting business expansion

United States

🎯 Spearheaded two large scale transformational & change management projects in Apple IS&T in GBI (Global Business Intelligence) worth $50M with newly introduced SAP HANA into Apple architecture for performance improvement & data accuracy🎯 Led OKR based dashboards capturing 50+ Metrics, KPI & SPIs of Apple’s Contact Centre by working with stakeholders, cross-functional teams to reduce call drops and improve agent performance🎯 Led and successfully managed strategy projects globally, resulting in improvised performance in BW queries (9 times faster), Web Intelligence reports (12 times faster), and a 90% reduction in query completion per day 🎯 Collaborated with Executive leadership, UX/UI teams, cross-functional teams globally & led 500+ project reviews, stand-up meetings; resolved critical issues using JIRA & championed cost savings🎯 Led the projects with strategic planning by re-engineering the end-end reconciliation systems globally and executed tactical project-level activities/tasks leading to 60% of cost savings🎯 Led and drove Compliance projects of General Accepted Accounting Principles (GAAP) Singapore from conception to launch with an aggressive timeline of 1 year measuring the total tax contribution for Apple Singapore 🎯 Led and launched existing Finance BI reports to dynamic web-based reports, designed as per User experience with more than 15 reporting tools, and 100+ performance metrics with transactional data🎯 Drove and managed product development successfully resulting in improved data efficiency by 60% impacting IS&T business, to make critical strategic business decisions using real-time data🎯 Drove customer obsession and requirements for Business across EMEA, APAC, LATAM resulting in an increase in user satisfaction by 83%

United States

🎯 Led the analysis of organizational expansion at 20+ locations by conducting and reviewing business impact analysis Developed & led the predictive analysis of unstructured data to build customer behavior models; 110% increase in revenue🎯 Led reverse engineering on reporting requirements, matched business processes with system requirements that resulted in increased performance and $200k cost savings🎯 Led GAP analysis and strategic planning for 30+ clients while reconciling and improving client relationships

India

🎯 Performed end-to-end system testing of 100+ job applications for a specific market in Banking and Finance (Amex) 🎯 Analyzed and re-engineered database search to improve CPU performance time by 30%🎯 Prioritized 100+ critical P0/P1 tickets, performed impact analysis on enhancements and validated break-fix requests 🎯 Delivered training on client processes involving 115 applications and delivered solutions with quality standards

Master'S Degree, Business And Entrepreneurship Technology

Bachelor'S Degree, Electrical And Electronics Engineering