Raghavendra Krishna Email & Phone Number

Raleigh, Nc, Us

Plano, Texas, Us

Responsible for managing overall customer relationships for multiple L&A Insurance clients in the Financial Services & Insurance vertical, overseeing a $70M portfolio, delivering applications, and managing the delivery of infrastructure and security services.Built a strong relationship with client as a trusted advisor resulting in being recognized by the client as an MVP IT partner. Grew the account revenues 11% YoY and margins by 14% YoY.Continuously improved processes through automation achieving an increase in system stability and margins while decreasing TCO.Led successful pursuits of multi-year managed service deals worth over $350M and collaborated to lead three contract rewrite negotiations with clients.Managed complex program of integrating services provided by Dell and NTT DATA as part of the Dell acquisition by NTT DATA boosting delivery efficiencies and cost synergies.Spearheaded the introduction and implementation of new services for clients: Microservices API Integration, Big Data platforms, Analytics, and Machine Learning.Lead teams deploying effective measurement practices and analysis around the impact technology solutions within NTT DATA Services. Leveraged relationships to maximize revenue opportunities and ensure ongoing quality and cost-effective delivery.

Founded and owned a niche IT and Management Consulting practice that enables small and medium enterprises to achieve strategic and operational excellence. Provided management advice to businesses in setting up systems and processes to monitor and measure current performances as well as in setting up the engine for future growth.Provided CEO advisory services to multiple businesses, including◦ A mobility solution provider◦ A security software solutions provider* Active investor and leader of a biotech waste management solutions company, focused on providing holistic end-to-end waste management solutions and services to households, apartment complexes, commercial establishments, and farms, environmentally conscious , with a strong focus on carbon neutral solutions, helping communities manage their waste effectively, and transform their waste into various value added usable products.

Aliso Viejo, Ca, Us

Roles: Offshore Delivery Head, Operations Manager, Global Director, Enterprise PMOResponsible for end-to-end offshore operations and service delivery for the BFSI Business Unit, managing over 1100 people worldwide with revenues of over $100mConceptualized and institutionalized the BFSI Domain Competency program, which provided associates with a clear knowledge roadmap of the BFSI domainResponsible for offshore operations, and service delivery for UST's biggest enterprise healthcare account. Managed over 1200 people with revenues of over $110mDrove the implementation of innovative domain knowledge management programs, in order to ensure associate knowledge growth, decreased attrition and to enable faster scalability of associates to address more challenging problemsLed UST's Delivery Excellence and Enterprise PMO team to ensure consistent, predictable and high quality delivery across all Business Units. Worked closely with customer stakeholders and internal delivery managers toensure that UST consistently improved on its delivery performance, as required by our customers.Helped put in place right-sized customer-centric delivery processes, measurements and touch points.Rolled out the Project Health Dashboard, which provided up-to-date delivery information to delivery leaders and executive management.

Thiruvananthapuram, Kerala, In

Role: General Manager, Product Implementation and Customer OperationsResponsible for the implementation of SunTec's product based pricing/billing solutions for top 30 globalbanking and financial services customersOverall responsibility for solution delivery and for customer relationshipsStreamlined internal and client deployment processes, to reduce implementation costs for customersSpearheaded testing automation initiative, which cut the testing costs by a factor of 20

Milwaukee, Wi, Us

Roles: Program Manager, Lead Architect, Lead Application EngineerManaged several large initiatives in the insurance and investments domain.Provided key enterprise architecture leadership for all IT projects at NM.Played key engineering role in the successful implementation of NM’s first Internet facing site(www.northwesternmutual.com)

Implemented a Clarify based CRM solution to enable service engineers to access and storeworldwide customer and product installation data to better resolve customer and field service calls.This project resulted in a 30% reduction in resolution times and associated service costsObtained management award from GE Healthcare for my work; this award was rarely given to non-GE employeesDesigned, developed and integrated load and access capabilities for a global database of allinstallations of G.E. Healthcare products worldwide

Bangalore, Karnataka, In

Consultant and IT developer for several clients.

Ffsi - Fellow Of Financial Services Institute, Financial Planning And Services

Flmi - Fellow Of Life Management Institute, Insurance

M.E, Electrical Engineering

B.S, Applied Science

Negotiation Program, Negotation And Leadership