Raghavendra Krishna work email
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Raghavendra Krishna personal email
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Experienced Client Account and Delivery Leader with Program management and leadership experience in driving Digital Strategy, Transformation, Integration and Innovation across multiple insurance carriers in North America region. Extensive hands-on experience in Program Management, Client Management, Delivery Management, Vendor Management, P&L management, IT Finance.Strong experience with L&A insurance companies, both as a consumer and provider of technology services. Well versed in Insurance systems, technologies and processes.Proven success in balancing business growth, operational efficiencies, and client satisfaction.Demonstrated history of building and leading teams in delivering high quality solutions for customers. Proven experience in working with large organizations across geographies, cultures, time zones and highly matrixed teams to implement solutions.Managed globally distributed high performing teams (US, Canada, India, Mexico, Romania, Philippines).Strong experience overseeing large Build and Run engagements, with a strong focus on ITSM and Metrics driven delivery.Oversaw large transformation efforts, and managed large programs (Application Development) with both Agile and traditional Waterfall.Strong focus on employee loyalty and employee satisfaction. Able to build and foster strategic business relationships with corporate level executives, creating client loyalty.Very respected by team members, peers and superiors, for a strong focus on culture and relationships.Areas of expertise:Financial Services and Insurance | Program Management | Client Management | Delivery and Engagement Management | People Management | Talent Acquisition and Development | P&L Management | Relationship Management | Business and Process Consulting | Agile | Operational Excellence | Coaching & Mentoring | Digital & IT Transformation | ITIL, ITSM | Software Engineering | Vendor Management | Transformation | Innovation
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Avp, Client PartnerExlRaleigh, Nc, Us -
Senior Director, Client PartnerNtt Data Services Apr 2013 - PresentPlano, Texas, UsResponsible for managing overall customer relationships for multiple L&A Insurance clients in the Financial Services & Insurance vertical, overseeing a $70M portfolio, delivering applications, and managing the delivery of infrastructure and security services.Built a strong relationship with client as a trusted advisor resulting in being recognized by the client as an MVP IT partner. Grew the account revenues 11% YoY and margins by 14% YoY.Continuously improved processes through automation achieving an increase in system stability and margins while decreasing TCO.Led successful pursuits of multi-year managed service deals worth over $350M and collaborated to lead three contract rewrite negotiations with clients.Managed complex program of integrating services provided by Dell and NTT DATA as part of the Dell acquisition by NTT DATA boosting delivery efficiencies and cost synergies.Spearheaded the introduction and implementation of new services for clients: Microservices API Integration, Big Data platforms, Analytics, and Machine Learning.Lead teams deploying effective measurement practices and analysis around the impact technology solutions within NTT DATA Services. Leveraged relationships to maximize revenue opportunities and ensure ongoing quality and cost-effective delivery. -
PresidentNasca Consulting And Kenterra Nov 2011 - Apr 2013Founded and owned a niche IT and Management Consulting practice that enables small and medium enterprises to achieve strategic and operational excellence. Provided management advice to businesses in setting up systems and processes to monitor and measure current performances as well as in setting up the engine for future growth.Provided CEO advisory services to multiple businesses, including◦ A mobility solution provider◦ A security software solutions provider* Active investor and leader of a biotech waste management solutions company, focused on providing holistic end-to-end waste management solutions and services to households, apartment complexes, commercial establishments, and farms, environmentally conscious , with a strong focus on carbon neutral solutions, helping communities manage their waste effectively, and transform their waste into various value added usable products.
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Offshore Delivery HeadUst Global Apr 2009 - Nov 2011Aliso Viejo, Ca, UsRoles: Offshore Delivery Head, Operations Manager, Global Director, Enterprise PMOResponsible for end-to-end offshore operations and service delivery for the BFSI Business Unit, managing over 1100 people worldwide with revenues of over $100mConceptualized and institutionalized the BFSI Domain Competency program, which provided associates with a clear knowledge roadmap of the BFSI domainResponsible for offshore operations, and service delivery for UST's biggest enterprise healthcare account. Managed over 1200 people with revenues of over $110mDrove the implementation of innovative domain knowledge management programs, in order to ensure associate knowledge growth, decreased attrition and to enable faster scalability of associates to address more challenging problemsLed UST's Delivery Excellence and Enterprise PMO team to ensure consistent, predictable and high quality delivery across all Business Units. Worked closely with customer stakeholders and internal delivery managers toensure that UST consistently improved on its delivery performance, as required by our customers.Helped put in place right-sized customer-centric delivery processes, measurements and touch points.Rolled out the Project Health Dashboard, which provided up-to-date delivery information to delivery leaders and executive management. -
General ManagerSuntec Business Solutions Jun 2007 - Mar 2009Thiruvananthapuram, Kerala, InRole: General Manager, Product Implementation and Customer OperationsResponsible for the implementation of SunTec's product based pricing/billing solutions for top 30 globalbanking and financial services customersOverall responsibility for solution delivery and for customer relationshipsStreamlined internal and client deployment processes, to reduce implementation costs for customersSpearheaded testing automation initiative, which cut the testing costs by a factor of 20 -
Information Technology Program ManagerNorthwestern Mutual Nov 1996 - Jun 2007Milwaukee, Wi, UsRoles: Program Manager, Lead Architect, Lead Application EngineerManaged several large initiatives in the insurance and investments domain.Provided key enterprise architecture leadership for all IT projects at NM.Played key engineering role in the successful implementation of NM’s first Internet facing site(www.northwesternmutual.com) -
It ConsultantGe Healthcare (Wipro) Oct 1994 - Oct 1996Implemented a Clarify based CRM solution to enable service engineers to access and storeworldwide customer and product installation data to better resolve customer and field service calls.This project resulted in a 30% reduction in resolution times and associated service costsObtained management award from GE Healthcare for my work; this award was rarely given to non-GE employeesDesigned, developed and integrated load and access capabilities for a global database of allinstallations of G.E. Healthcare products worldwide
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Systems ManagerWipro Technologies Aug 1992 - Sep 1994Bangalore, Karnataka, InConsultant and IT developer for several clients.
Raghavendra Krishna Skills
Raghavendra Krishna Education Details
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Life Office Management Association (Loma)Financial Planning And Services -
Life Office Management Association (Loma)Insurance
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Indian Institute Of Science (Iisc)Electrical Engineering
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Psg College Of TechnologyApplied Science
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Harvard Law School Executive EducationNegotation And Leadership
Frequently Asked Questions about Raghavendra Krishna
What company does Raghavendra Krishna work for?
Raghavendra Krishna works for Exl
What is Raghavendra Krishna's role at the current company?
Raghavendra Krishna's current role is AVP, Client Partner.
What is Raghavendra Krishna's email address?
Raghavendra Krishna's email address is kr****@****ail.com
What schools did Raghavendra Krishna attend?
Raghavendra Krishna attended Life Office Management Association (Loma), Life Office Management Association (Loma), Indian Institute Of Science (Iisc), Psg College Of Technology, Harvard Law School Executive Education.
What are some of Raghavendra Krishna's interests?
Raghavendra Krishna has interest in Quizzing, Social Causes, Reading, Self Confessed Cricket Tragic, Travel, History, World Movies.
What skills is Raghavendra Krishna known for?
Raghavendra Krishna has skills like Program Management, Business Analysis, Testing, Solution Architecture, Software Project Management, It Strategy, Business Strategy, Change Management, Pre Sales, Integration, Software Implementation, New Business Development.
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