Krishna Kumar Ram Email & Phone Number

India

"Digital Marketing | SEO & Content Specialist | Helping Brands Excel Online 🌐🚀 | Let's Boost Your Digital Presence!"

Hyderabad , Telengana

 Good hands of experience in Global Service Desk (GSD) Remedy tool and Phoenix tool. Installation, configuration and troubleshooting of Printers and scanners. Software installation in Laptop and desktop, configuration, upgradation and maintenance. Good Experience on Call Support and Remote Desktop Support for Client network issues. Providing End User Computing Services for the customers & Clients. Trouble shooting of Client connectivity issues with respect to Cisco VPN and Citrix. Maintenance of ASSET Inventory Management System (AIMS) & PAV, Cisco, Avaya Vnets Trouble shooting of all Desktop related issues. Troubleshooting and Excellent problem solving skills with in resolution time. Configuring, troubleshooting and taking backups from Microsoft Outlook. Participation in BCP Testing related to System and at Network Level. Good Ability to work with in SLA. All type of outlook issue, troubleshoot software related issue (SQL ,Visual Studio , java, cisco VPN issue, citrix , live meeting ,Cisco WebEx )

Laqshya Hyderabad Media Pvt. Ltd

Users Data Backup and Recovery in scheduled time• Maintaining the users systems by using eScan Antivirus Server• Blocking of websites by using eScan Antivirus• Involved in Connecting LAN to systems and to Switch / Router.• Restricting media access like USB, Floppy, and CD.• To create LAN of computers in order to share data and resources.• Configuration and Troubleshooting of MS Outlook 2007.• Installation and troubleshooting of Network Printer.• Provide Hardware, Network & Software application support to users.• Creating and Managing User Accounts.• Managing IP Address details.• Installing & Configuring Operating Systems Windows 2000 Professional, XP Professional, Windows 7 & 8.• Applying Local Security Policies to client PC’s.• Troubleshooting all types of system related problems.• Installing & configuring different Application Software’s like MS outlook, Thunder bird, Remote desktop configuration. MS-Office, Open office, Thunder bird, Java, Acrobat, Win Zip, AVG & Symantec Antivirus.• Deploying custom images for laptop and desktop.• Applying Patches to Operating Systems.

Madhya Pradesh, India

troubleshooting of Hardware, System software and Application Software related issues.o Instating of all type of Operating System like win XP, win 7, win 8, also server 2008,2003o Windows Maintenance, Dual booting, Upgrade & Update the windows.o Remotely Solving problems of clients through windows application i.e Remote desktop & some times by non windows applications o Troubleshooting of System problems like Boot mgr missing, blue screen error etc.o MS outlook configuration, Outlook backup and troubleshooting.o Disk Partition and Management by Disk Defragmentation & Disk Clean up method.o Looking for client system Disk drive protection by using Bit Locker Encryption Method.o Basic Fire wall Configuration.o Providing advice on selection and purchase of IT equipment.o Ensure adequate antivirus protection & solutions are maintained & updatedo Have knowledge on DHCP,TCP/IP OSI reference modelo Configuring and maintenance of network devices like router, switch and cablingo Monitoring of LAN/WAN Link’s.o Ensuring that support calls are logged and handled effectively and efficiently.o Learn to delegate, communication, motivating the team.o Application Install & Uninstall, CMD backup, recovery and restore.o System maintenance - Scanning System – Command mode, Graphic mode, or use different software in safe mode, Repairing Devices like Finger Prints, Iris.o Maintaining a tracking facility to enable documents to be updated easily

Bachelor Of Science, Computer And Information Sciences And Support Services, B

Smart Grad, Hardware And Networking, A

Activities and Societies: MAINTAINED AND UPDATE THE SYSTEM, INSTALL & UNINSTALL SOFTWARE APPLICATION, TROUBLESHOOTING HARDWARE.

Intermediate, Physical Sciences, B

Activities and Societies: Nil