Krishna Sai Email and Phone Number

As a Technical Support Engineer L1, my primary responsibility is to provide front-line support to customers, ensuring their technical issues are efficiently resolved. I use Dell Tech Console (DTC) to diagnose, analyze, and troubleshoot hardware and software issues, especially focusing on Dell and Alienware systems. My role involves guiding customers through the resolution process, ensuring their systems are restored to optimal functionality.In addition, I manage customer information and case histories through Salesforce (SFDC), maintaining accurate records and ensuring all case details are up-to-date. This includes documenting customer interactions, tracking case progress, and ensuring follow-ups are conducted where necessary. I handle a variety of technical issues, from system performance problems to complex hardware troubleshooting, always aiming to deliver high-quality customer service and quick resolutions.

I specialize in comprehensive data analysis, utilizing Excel and Python to extract insights from complex datasets. My role extends to designing and implementing data pipelines to facilitate seamless data flow from Excel to Power BI for visualization. Additionally, I perform BI analysis, providing valuable insights and strategic recommendations to optimize business processes and drive performance improvement. My expertise lies in leveraging data analytics tools to deliver actionable insights that empower informed decision-making within organizations.In addition to my data analytics capabilities, I have a robust background in digital marketing. I design and execute effective digital marketing strategies that drive engagement and increase online visibility. My skills include SEO, SEM, content marketing, and social media management, ensuring that marketing campaigns are data-driven and results-oriented.

As a Customer Support Representative specializing in healthcare insurance, I managed comprehensive interactions with customers to address inquiries, offer guidance on policy coverage, and facilitate seamless processing of medical insurance documentation.My responsibilities were intricately aligned with ensuring compliance with healthcare regulations, maintaining the confidentiality of sensitive medical information, and delivering a superior customer experience through efficient and effective communication.Utilizing advanced Customer Relationship Management (CRM) systems, I adeptly managed customer profiles, policy details, and claims processing workflows.