Krishna Saketh (Krish) Email & Phone Number

Remote

24X Technology/Business/ Trading consists of highly skilled, energetic individuals that possess strong analytical, technical, and customer service expertise. We work in the fast-paced environment of Trading where our customers expect timely and accurate resolutions. Act as a specialized technical resource for complex issues affecting native tech and external technology products.Remotely resolve customer issues, utilizing 3rd party partners when needed.Identify service-impacting trends and help implement preventative measures.Leverage innovative technologies to ensure a consistent support experience.Provide expert trading support for assigned products - FX NDF, SWAP &SPOT, Crypto, Equities, Fixed Income & Commodities (Metal).Interface with product support, development teams, and 3rd party vendors to resolve issues.Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.Provide high-quality technical advice to internal stakeholders and 3rd party engineers.Escalate major, elusive, and recurrent issues that are impacting clients.Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.Maintaining accurate client-site documentation.Deliver technology or product training to customers as needed.Record all customer interactions using CRM tools provided (Salesforce).Experience working with FIX Protocol.Skilled with incident management, analytical thinking, troubleshooting, and case management.Proficiency communicating technical concepts to non-technical customers and colleagues.Experience in a customer service environment and having outstanding Customer Service skills.Ambition to develop and maintain a deep understanding of assigned products and technologies. Ability to work with virtual teams to successfully deliver projects or resolve escalations.

India

Client Relationship ManagementBuilding and Maintaining Relationships: Develop and nurture strong relationships with key clients, including corporate clients, financial institutions, and hedge funds.Client Servicing: Provide high-quality service to clients, ensuring their needs and expectations are met consistently.Sales Strategy Development: Formulate and implement effective sales strategies to achieve revenue and growth targets.Product Promotion: Promote FX products and services, including spot trading, forward contracts, options, and swaps.Market Analysis: Analyze market trends and client needs to tailor products and services that meet client demands.Price Quoting: Provide clients with real-time FX quotes and execute trades efficiently.Risk Management: Understand and manage the risks associated with FX trading, ensuring compliance with internal and regulatory risk management guidelines.Ensure high-quality execution of trades to meet client expectations and maintain competitive pricing.Set performance targets for the team and monitor progress, providing feedback and implementing corrective actions when necessary.Compliance Adherence: Ensure all sales activities comply with relevant regulatory requirements and internal policies.Documentation and Reporting: Maintain accurate records of client interactions and transactions and provide regular reports to senior management.Market Research: Conduct in-depth research on FX markets, including macroeconomic indicators, geopolitical events, and market trends.Competitive Analysis: Monitor competitor activities and market developments to stay ahead in the market.Gather and analyze client feedback to improve products and services.Product Innovation: Collaborate with product development teams to create innovative FX products and solutions that meet evolving client needs.Cost Management: Manage costs effectively to maximize profitability without compromising client service quality

Hyderabad, Telangana, India

•Led SFTR compliance, managing trade repository monitoring and ensuring regulatory adherence.•Specialized in Repo, SBL, and BSB/SBB products for EU and EEA zones, providing regulatory analysis.•Oversaw client onboarding, vendor management, and trade repository reconciliations under SFTR.•Conducted financial modelling and cost analysis to support SFTR-related project evaluations.•Authored and reviewed legal agreements (GSLA, ISDA) to align with regulatory changes.•Acted as SFTR regulatory point of contact, coordinating updates and compliance across EMEA.•Operational Excellence: Streamlined compliance processes, ensuring operational excellence and smooth onboarding under SFTR while mitigating regulatory risks.

Hyderabad, Telangana, India

•Managed trade flows for Fixed Income, Equity, and Money Market transactions across 50+ markets.•Confirmed trades with brokers and instructed custodians for settlement via SWIFT messaging.•Pre-matched trades using Omgeo CTM and ensured timely trade settlements to avoid overdrafts.•Delivered performance metrics to senior management and participated in business continuity plans.•Resolved overdrafts and claims, coordinating with internal and external parties for FX transactions.•Assisted in the automation of trade confirmation processes, improving operational efficiency.•Risk Management: Provided credit management support and implemented pre-settlement checks, mitigating risks associated with FX and Money Market operations

Hyderabad, Telangana, India

After a long of learnings in FX, FI, EQT , Asset Management, Client side relations and SWIFT . I have now hands-on experience with corporate actions. Not only processing but understanding the fund accounting which relates to custody-asset manager-Investment bank. Understanding of NAV calculations. Dividend periods. Brief analysis of Marking-Non Marking trades.

Bengaluru Area, India

•Oversaw FX, Equity, and FI trade confirmations and settlements for APAC and EMEA markets.•Performed SSI updates, pre-matching, and reconciliation tasks to ensure seamless trade settlement.•Actively reduced settlement fails by implementing SSI updates, improving Straight Through Processing.•Liaised with brokers, custodians, and clients to address trade issues and execute settlements accurately.•Conducted regular training for team members, ensuring consistency and efficiency in operations.•Received global recognition for implementing ALERT platform improvements, achieving 95% reduction in failures.•Compliance and Onboarding: Ensured compliance in client onboarding, managed operational risks, and streamlined onboarding procedures for high-value clients.

Bengaluru Area, India

•Conducted cash reconciliation, SWIFT operations, and mitigated client risk in FX operations.•Improved STP rates by working with CRM teams, optimizing settlement processes.•Built and maintained RMA relationships, facilitated SEPA transfers, and reduced transaction costs.•Managed high-risk profiles, achieving efficiency in reconciliation and regulatory compliance.•Developed a new SWIFT policy covering all financial products to streamline operations.•Coordinated with front and back-office teams to resolve cash breaks and monthly reconciliations.