Krishna Shankar Email and Phone Number

Processes: Invoice Forensic, Compliance Management, Portfolio Management, Contract & Vendor Governance ManagementTeam Size - 48 No of Clients - 10• Established an Invoice Forensic Team to conduct invoice analysis for 8 one-time clients, involving 18 suppliers, through a gain-share model. Validated invoices totaling $1.26 Billion for these clients.• Recommended process enhancements and strategies to address value leakage issues.• Formed a Compliance and Portfolio Management Team to deliver tailored services aligned with client needs.• Conducted audits of application access controls. • Participated in clients’ external SOX Audit.• Led and managed the end-to-end Vendor Governance• Implemented systems to monitor vendor performance against established metrics and KPIs, ensuring accountability and transparency.• Identified opportunities with vendors to implement corrective actions and drive ongoing enhancements.• Supported the evaluation of potential vendors by assessing their capabilities, reliability, and alignment with client goals.• Led monthly and quarterly process governance meetings with client stakeholders.• Reporting- Performance Metrics - trends, Analysis, and penalties.• Presented findings and actionable recommendations to senior management and key stakeholders to facilitate informed decision-making.Achievements:• Identified discrepancies of $22.8 Million and achieved $2.7 Million in savings through invoice forensic projects.• KPI – All running projects got successfully renewed for 3 more years with the value of $10 Million.• Amended Statements of Work (SOWs) worth $3 Million to onboard additional suppliers into the governance process.• Signed additional SOWs valued at $120,000 annually to support client in-house compliance and risk management efforts.• Achieved a 10% reduction in FTEs from the contracted number through process improvements and automation initiatives. (Savings of 10%)

Oversaw the entire Invoice Forensic, Compliance Management, Portfolio Management, and Contract & Vendor Governance Management processes.

Oversaw the entire Invoice Forensic, Compliance Management, Portfolio Management, and Contract & Vendor Governance Management processes.

Processes: Procurement, Accounts Payable, T&E, P Card, Corporate Card, MECTeam Size - 50 Key Result Areas:• Formed a P2P team to deliver tailored services aligned with client needs.• Conducted P2P Process Gap analysis to standardize the processes.• Conducted Value Stream Mapping for all P2P processes.• Led the benchmarking exercise to assess the efficiency of the P2P process against industry standards, identifying key areas for improvement such as cycle times, cost per invoice, and spend under management.• Consistently improved processes by identifying opportunities to streamline financial operations, enhance efficiency, and reduce costs.• Conducted regular performance reviews and provided targeted training to strengthen team capabilities.• Collaborated with cross-functional teams to streamline P2P operations and ensure alignment with organizational goals.• Ensured compliance with regulatory and policy requirements, maintaining audit-ready documentation.• Identified process risks and implemented mitigation strategies to minimize operational disruptions.• Led monthly and quarterly process governance meetings with client stakeholders.• KPI – Cycle Time, Accuracy, Savings, Efficiency, Query Resolutions.• Metrics & Reports – SLA Reports, Days Payable Outstanding, First Pass Yield, Aged Creditors, and other P2P-specific reports.• Supported internal and external SOX audits related to P2P processes.Achievements:• Integrating workflows with Outlook, - 3 FTEs. (Savings of 6%)• Implemented auto payment run with bank interface - 2 FTE, (Savings of 4%)• Implemented a query management tool integrated with Outlook - 1 FTE. (Savings of 1%)• Automated intercompany invoice coding - 1 FTE. (Savings of 1%)• Debit balance clearance - $500K reduction.

Processes: Procurement, Accounts Payable, T&E, P Card, Corporate Card, MECTeam Size - 80 (2 direct and 78 indirect)Key Result Areas:• Formed a P2P team to deliver tailored services aligned with client needs.• Conducted P2P Process Gap analysis to standardize the processes.• Conducted Value Stream Mapping for all P2P processes.• Led the benchmarking exercise to assess the efficiency of the P2P process against industry standards, identifying key areas for improvement such as cycle times, cost per invoice, and spend under management.• Conducted regular performance reviews and provided targeted training to enhance team capabilities.• Consistently improved processes by identifying opportunities to streamline financial operations, enhance efficiency, and reduce costs.• Coordinated with cross-functional teams to streamline P2P operations and align them with organizational goals.• Ensured compliance with regulatory and policy requirements, maintaining audit-ready documentation.• Identified process risks and implemented mitigation strategies to minimize operational disruptions.• Led monthly and quarterly process governance meetings with client stakeholders.• KPI – Cycle Time, Accuracy, Savings, Efficiency, Query Resolutions.• Metrics & Reports – SLA Reports, Days Payable Outstanding, First Pass Yield, Aged Creditors, and other P2P-specific reports.• Supported internal and external SOX audits related to P2P processes.Achievements:• Integrating workflows with Outlook - 4 FTEs. (Savings of 5%)• Implementation of new workflow tool and query portal • Improved supplier payment remittance process • Automation of Intercompany invoice coding – 2 FTE benefit (Savings of 3%)• Reduced daily manual urgent payment - 1 FTE benefit. (Savings of 1%)• Debit balance clearance - $1 million Reduction.

Processes: Procurement, Accounts Payable, T&E, P Card, Corporate Card, Billing, Time collection, Cash Application, Credit Management, Dispute Management, Collection, MEC Team Size - 40 (4 direct and 78 indirect)Key Result Areas:• Formed O2C & P2P teams to deliver tailored services aligned with client needs.• Consistently improved processes by identifying opportunities to streamline financial operations, enhance efficiency, and reduce costs.• Led monthly and quarterly process governance meetings with client stakeholders.• Drove continuous process efficiency improvements, promoted standardized practices, and maintained performance standards.• Led the benchmarking exercise to assess the efficiency of the P2P process against industry standards, identifying key areas for improvement such as cycle times, cost per invoice, and spend under management.• Conducted Value Stream Mapping for all P2P and O2C processes.• Conducted regular performance reviews, both monthly and bi-annual/annual.• Participated in hiring senior resources and assessed/interviewed internal candidates for senior-level promotions.• KPI – Cycle Time, Accuracy, Savings, Efficiency, Query Resolutions.• Metrics & Reports – SLA Reports, DPO, DSO, First Pass Yield, Aged Debtors & Creditors and other O2C & P2P specific reports.• Supported internal and external SOX audits related to P2P and O2C processes.Achievements:• Implemented a new workflow tool and query portal- 2 FTEs. (Savings of 5%)• Automated intercompany invoice coding - 2 FTEs. (Savings of 5%)• Enhanced auto cash application percentage by adjusting the existing remittance receipt setup in ERP.• Introduced a manual billing template - 0.5 FTEs. (Savings of 1%)• Implemented a consolidation billing process - of 1 FTE. (Savings of 3%)• Debit balance clearance - $1.5 Million Reduction.

Key Deliverables• Responsible to manage a team of 15 members.• Played a key role right from the go live and prepared documentation and SIPOC for O2C team.• Responsible for managing customer relations including investigating customer complaints and developing procedures to guarantee high levels of customer satisfaction• Responsible for preparing agenda, Issue log, process updates and keeping track of team performance.• Presented monthly team metrics to Management and overseeing the month end reports.• Conceptualising and implementing automation plans.• Oversee service delivery operations for cash application process of a third party client.• Responsible to create backup for all the processes for a smooth and comfort service delivery.• Review and submit the monthly, quarterly and yearly reports to the customers directly.• Ensuring delivery against SLAs, controls, compliance requirements, and standardization and improvement initiatives.

Key Deliverables:• Responsible for handling the accounts Receivable activities for the team right from Payment Application till the reconciliation.• Customer creation and modifications.• Preparation of metrics for the management & Ensure all Internal TAT and SLA’s are met.• Ensure procedures and processes are upheld and cascaded down.• Escalate unusual items to the Team Lead or next level• Interact with Customer / site to resolve the pending queried items.• Appraises management of issues or pending items, supervising of various reports.• Adaptable to learn new process, concepts and skills.