Krishna Sharma Email & Phone Number

Auckland, New Zealand

• Overseeing the IT department's operations, including service delivery, system administration, and infrastructure management.• Developing and implementing strategic plans to align IT initiatives with the organization's goals, ensuring optimal technology utilization.• Managing the IT budget, forecasting and allocating resources effectively to support business needs while maintaining cost efficiency.• Implementing and maintaining IT policies, procedures, and security protocols to safeguard the organization's data and infrastructure.• Collaborating with cross-functional teams to assess technology requirements and recommend solutions that enhance operational efficiency.• Implementing project management methodologies to successfully deliver IT projects within scope, budget, and timeline constraints.• Conducting regular audits and assessments to identify areas for improvement and implemented appropriate changes to enhance IT services.• Maintaining vendor relationships, negotiating contracts and managing vendor performance to ensure optimal service levels and cost savings.• Keeping abreast of emerging technologies and industry trends, evaluating their potential impact on the organization and making recommendations for adoption.

Auckland, New Zealand

As the ever reliable and highly experienced Technical Support Specialist for Auror, I amresponsible for• Providing assistance for technical problems, including software and hardware issues, serving as troubleshooting experts and handling a broad range of technical complications such as connection issues and unresponsive applications.• Support the technical integrations Auror has with customer and third-party platforms, such as ANPR, VMS and SSO.• Assist Customer Success team with technical support enquiries, by troubleshooting issues and escalating to the engineering team as required.• Manage Auror team onboarding and offboarding processes (IT equipment, mobile device management and user provisioning) whilst managing and operating key security systems.• Provide general technology support for users across the company for both software and hardware.• Document and maintain guides on Auror’s IT systems, policies and processes.• Provide some basic networking and infrastructure support as well as AV and VC support for the Auror team.• Manage physical access for our office in Auckland.• Provide effective vendor management (hardware selection, price negotiation).• Manage asset management and device security.

Auckland, New Zealand

Working as F&P’s highly adept ICT Analyst, I was responsible for• Coordinate, lead, and participate in Continuous Improvement projects to increase the effectiveness of ICT. • Helping ICT Business Solutions team to implement and support large enterprise systems across F&P and provide effective analysis and high-quality documentation that help deliver successful project outcomes and drive user adoption.• Applied professional and polished delivery skills and methodologies to support multiple projects from problem and solution identification to design and delivery.• Focused on providing support for user interviews and workshops, requirements gathering and documentation and training design and delivery.• Managed the fulfilment of end-to-end procurement, assessment and deployment of user computer systems and software and responsible for maintaining, distributing, recalling and auditing ICT Assets.• Established remote support for overseas tickets, identified key suppliers, trialed products, presented a business case to the management team and rolled out the product to allow remote access to support internal customers across all offices.

Auckland, New Zealand

Whilst working as the experienced Team Leader, I was responsible for • Developing and building team harmony and ownership while providing direct leadership of the ICT Helpdesk to ensure efficient and effective delivery of service and projects as well as develop a Customer First culture within the team as they represent the main route for all customers to access the ICT Services.• Conducting formal appraisals of team members and held regular one-on-ones to monitor performance and identify potential problems and opportunities.• Identifying skills gap and worked with the manager to shortlist, interview and appoint candidates.• Setting up video conferencing to provide global communication with internal customers and external vendors, evaluated the supplier market and obtained free trial licences; organised peer reviews, studied the results and shortlisted the best.• Managing the annual backup of production data through a centralized system and collaboratively prepared budgets sheets for planned hardware replacements across the business.

Auckland, New Zealand

Taking on the duties of the adept ICT Support Technician, I was responsible for • Root cause analysis and trend information while problem solving and leading the support team to provide assistance to an average of 4000+ users globally in 24/7 support environment. • Ensuring effective resolution to more than 1000 urgent and critical support requests from end users with transparent communication throughout. • Configuring hardware and software to set up work stations for 2000 on-site employees.• Supporting and participating in Continuous Improvement projects for Production and general IT Services.

Starting my professional career as an eager and capable Senior Desktop Support Technician,I was responsible for • Troubleshooting basic and advanced issues with end-users and became tier three support for Desktop Support Technicians needing advanced troubleshooting assistance.• Working closely with the Technology Operations Supervisor on projects and inventory management systems and assisted in the creation and maintaining of support documentation and standard operating procedures for the IT department and end-users.• Handling multi-customer issues whilst ensuring customers were kept updated with progress.• Performing in-person and remote troubleshooting, diagnosis, and repair of complex desktop support problems for end-users as well as resolved conflicts and negotiated agreements between parties. • Performing various other allied functions as needed in order to support the overall objectives of the business.

Diploma In Business It, Business & It

Gniit, Computer Software Engineering