Krishna Sharma Email & Phone Number

Auckland, New Zealand

• Overseeing the IT department's operations, including service delivery, system administration, and infrastructure management.
• Developing and implementing strategic plans to align IT initiatives with the organization's goals, ensuring optimal technology utilization.
• Managing the IT budget, forecasting and allocating resources effectively to support business needs while maintaining cost efficiency.
• Implementing and maintaining IT policies, procedures, and security protocols to safeguard the organization's data and infrastructure.
• Collaborating with cross-functional teams to assess technology requirements and recommend solutions that enhance operational efficiency.
• Implementing project management methodologies to successfully deliver IT projects within scope, budget, and timeline constraints.

Auckland, New Zealand

• As the ever reliable and highly experienced Technical Support Specialist for Auror, I amresponsible for
• Providing assistance for technical problems, including software and hardware issues, serving as troubleshooting experts and handling a broad range of technical complications such as connection issues and unresponsive.
• Support the technical integrations Auror has with customer and third-party platforms, such as ANPR, VMS and SSO.
• Assist Customer Success team with technical support enquiries, by troubleshooting issues and escalating to the engineering team as required.
• Manage Auror team onboarding and offboarding processes (IT equipment, mobile device management and user provisioning) whilst managing and operating key security systems.
• Provide general technology support for users across the company for both software and hardware.

Auckland, New Zealand

• Working as F&P’s highly adept ICT Analyst, I was responsible for
• Coordinate, lead, and participate in Continuous Improvement projects to increase the effectiveness of ICT.
• Helping ICT Business Solutions team to implement and support large enterprise systems across F&P and provide effective analysis and high-quality documentation that help deliver successful project outcomes and drive.
• Applied professional and polished delivery skills and methodologies to support multiple projects from problem and solution identification to design and delivery.
• Focused on providing support for user interviews and workshops, requirements gathering and documentation and training design and delivery.
• Managed the fulfilment of end-to-end procurement, assessment and deployment of user computer systems and software and responsible for maintaining, distributing, recalling and auditing ICT Assets.

Auckland, New Zealand

• Whilst working as the experienced Team Leader, I was responsible for
• Developing and building team harmony and ownership while providing direct leadership of the ICT Helpdesk to ensure efficient and effective delivery of service and projects as well as develop a Customer First culture.
• Conducting formal appraisals of team members and held regular one-on-ones to monitor performance and identify potential problems and opportunities.
• Identifying skills gap and worked with the manager to shortlist, interview and appoint candidates.
• Setting up video conferencing to provide global communication with internal customers and external vendors, evaluated the supplier market and obtained free trial licences; organised peer reviews, studied the results.
• Managing the annual backup of production data through a centralized system and collaboratively prepared budgets sheets for planned hardware replacements across the business.

Auckland, New Zealand

• Taking on the duties of the adept ICT Support Technician, I was responsible for
• Root cause analysis and trend information while problem solving and leading the support team to provide assistance to an average of 4000+ users globally in 24/7 support environment.
• Ensuring effective resolution to more than 1000 urgent and critical support requests from end users with transparent communication throughout.
• Configuring hardware and software to set up work stations for 2000 on-site employees.
• Supporting and participating in Continuous Improvement projects for Production and general IT Services.

• Starting my professional career as an eager and capable Senior Desktop Support Technician,I was responsible for
• Troubleshooting basic and advanced issues with end-users and became tier three support for Desktop Support Technicians needing advanced troubleshooting assistance.
• Working closely with the Technology Operations Supervisor on projects and inventory management systems and assisted in the creation and maintaining of support documentation and standard operating procedures for the IT.
• Handling multi-customer issues whilst ensuring customers were kept updated with progress.
• Performing in-person and remote troubleshooting, diagnosis, and repair of complex desktop support problems for end-users as well as resolved conflicts and negotiated agreements between parties.
• Performing various other allied functions as needed in order to support the overall objectives of the business.

Diploma In Business It, Business & It

Gniit, Computer Software Engineering