Krishna Sumanth Email and Phone Number
MBA (Finance), AML - KYC/CDD certified and Six Sigma Green Belt professional with 14 years of experience in Transaction processing and customer service and business analysis looking for an opportunity to be part of managerial team in financial services processing and customer service Thorough professional with sound knowledge of Mutual Funds, Investments (Deposits, NCDs),Life Insurance starting from SEBI regulations of MFs, RBI regulations of Investments for NBFCs & IRDA regulations of Underwriting, Policy Generation, Policy Servicing and Bank Reconciliation Statements….. Networked with prospective clients, built/ maintained healthy business relations with major clients, ensured customer satisfaction by achieving delivery & service quality norms Achievements Led the Transaction processing (Deposits and mutual funds) and customer service team of 100+ Processed the business of not less than 1000 cr. monthly Applied Lean six sigma principles across TPC operations and reduced waste, Improved quality & delivery and customer service Reduced the head count from 70 to 60 for processing business not less than 1000 cr. Run the Purchase, Dividend, Customer Service, SIP and Audit functions/service center in profits by improving cash inflows.Education:MBA & PGDBA (Finance) from University of Mysore in 2009 with 64%B.Sc from N.B.K.R. Science & Arts College in 2007 with 86%12th from N.B.K.R. Science & Arts College in 2004 with 85%Experience: Computer Age Management Services Ltd, Chennai (Apr'23 - Present)Associate Vice President - Mutual Fund Operations for Aditya Birla Sun Life AMCComputer Age Management Services Ltd, Chennai (Jan'23 - Mar'23)Senior operations Manager - Mutual Fund Operations for Aditya Birla Sun Life AMCComputer Age Management Services Ltd, Chennai (Jan'20 - Dec'22)Functional Manager - Mutual Fund Operations for Aditya Birla Sun Life AMCSHRIRAM VALUE SERVICES LTD, Chennai
Computer Age Management Services Limited
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Deputy Unit Head - OperationsComputer Age Management Services LimitedChennai, Tn, In
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Associate Vice President - OperationsComputer Age Management Services Limited Apr 2023 - PresentChennai, Tamil Nadu, IndiaTaking care of Mutual fund Operations for Bandhan AMC
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Senior Operations ManagerComputer Age Management Services Limited Jan 2023 - Mar 2023Chennai, Tamil Nadu, IndiaTaking care of Mutual fund operations for Aditya Birla AMC
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Functional ManagerComputer Age Management Services Limited Jan 2020 - Dec 2022Chennai, Tamil Nadu, IndiaTaking care of Mutual Fund Operations (Purchase, Dividend, Customer Service, SIP & Audit) for Aditya Birla Sun Life AMC
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Senior Manager-Transaction Processing And Customer Service - Investment Segment Cum Business AnalystShriram Value Services Apr 2018 - Jan 2020Chennai Area, IndiaSuccessfully leading the service center team of 20+ set up to take care of TPC operations (For the business from Tamilnadu, Karnataka, Kerala) Efficiently handling clients/Channels and providing service in prescribed deadlines. Managing MIS team effectively and contributing for operational excellence Preparing Scorecard for all service centers by which exhibiting the performance of all SCs to management Managing service help desk team set up to take care of investor’s complaints/queries/requests PAN India Ensuring compliance with the ISO, SEBI, RBI & internal guidelines and also acting as SPOC in every ISO auditing. Preparing Business Requirement document to send to IT development team for necessary changes, new implementations and validations related to TPC – investments in respective applications. Managing team set up to Test (UAT) the output of the new implementations, changes and validations related to TPC – investments in respective applications.
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Manager - Transaction Processing And Customer Service - Investment Segment Cum Business AnalystShriramvalue Services Apr 2015 - Mar 2018Chennai Area, IndiaSuccessfully leading the service center team of 10+ set up to take care of TPC operations Efficiently handling clients/Channels and providing service in prescribed deadlines. Managing service help desk team set up to take care of investor’s complaints/queries/requests PAN India Ensuring compliance with the ISO, SEBI, RBI & internal guidelines. Preparing Business Requirement document to send to IT development team for necessary changes, new implementations and validations related to TPC – investments in respective applications. Managing team set up to Test (UAT) the output of the new implementations, changes and validations related to TPC – investments in respective applications.
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Associate Manager - Transaction Processing And Customer Service – Investment SegmentShriramvalue Services Oct 2013 - Mar 2015Chennai Area, IndiaSuccessfully led the centralized team of 10 set up to take care of TPC operations of all Service Centers across India Ensuring compliance with the ISO, SEBI, RBI & internal guidelines. Preparing Business Requirement document to send to IT development team for necessary changes, new implementations and validations related to TPC – investments in respective applications. Testing (UAT) the output of the new implementations, changes and validations related to TPC – investments in respective applications.
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Team Lead - Transaction Processing And Customer Service – Investment & Life Insurance SegmentShriramvalue Services Jun 2010 - Sep 2013Chennai Area, IndiaSuccessfully led the centralized team of 10 set up to take care of TPC operations of all Service Centers across India Ensured compliance with the ISO, SEBI, RBI & internal guidelines. Interacted between Divisional Office team and branches and ensured completion of targets of Underwriting, Policy Generation, Policy servicing, Bank Reconciliation Statements and Other activities related to accounts Prepared and submitted regular as well as required reports to Head Office Efficiently handled and resolved customer complaints in coordination with higher authorities Followed Integrated Grievance Management System in dealing with customer complaints Part of HO and ISO auditing as an Auditee
Krishna Sumanth Skills
Krishna Sumanth Education Details
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Magnus School Of Business (University Of Mysore)A
Frequently Asked Questions about Krishna Sumanth
What company does Krishna Sumanth work for?
Krishna Sumanth works for Computer Age Management Services Limited
What is Krishna Sumanth's role at the current company?
Krishna Sumanth's current role is Deputy unit head - Operations.
What schools did Krishna Sumanth attend?
Krishna Sumanth attended Magnus School Of Business (University Of Mysore), Nbkr Science And Arts College, Vidyanagar.
What skills is Krishna Sumanth known for?
Krishna Sumanth has skills like Team Management, Talent Acquisition, Microsoft Sql Server, Sql, Six Sigma, Dmaic, Time Management, User Acceptance Testing, People Management, Customer Service Management, Process Management, Service Delivery Management.
Who are Krishna Sumanth's colleagues?
Krishna Sumanth's colleagues are Senthil Sp, Ramesh Velan, Jagan Kumar, Kaushik Dey, Natraj Dixit, G Mohan Babu, Daarwin Vijayarajaa.
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Krishna Sumanth
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Krishna Sumanth
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