Krishna Swaroop Email & Phone Number

-Senior SAP Functional consultant & over 15 yrs of experience in expense management, ARIBA Procure to Pay, IBM Tririga, Vendor Management, Master Data management, Knowledge Management.
Specialties:-Experience with Incident Management System/Service Now to document and manage incidents and work requests and their respective resolutions and circumvention.-Administer and Provide assistance /diagnosis / resolution via telephone / emails / Microsoft Lync chat for end users on Applications like Concur /Ariba / Campus Ship.-Proven experience in leading and transitioning projects in the areas of Implementation and Delivery.-Supporting US, UK ,Canada,Australian and European customers using Voice, E-mail.-Involved in end to end implementation of SAP Concur.-Perform end to end application testing as part of Routine maintenance updates, with IT staff and Business Units.-Experience working with COGNOS BI Reporting, Oracle, SAP, Citrix Applications-Assign, manage and Escalate tickets / case incidents to 3rd level IT support team appropriately to support specialists and follow up until closure.-Contributed 6 Process Improvements / Value Adds resulting in huge revenue savings to the Organization. -Lead & manage a team, coordinate and track the delivery.-Respond to and diagnose incidents through discussions with users and provide resolutions.-Investigating incidents by problem recognition, logs, Analysis & research, isolation, Resolution  and follow-up steps.-Coordinate and manage relationships with customers & BU  .-Resolving Escalations/Critical Issues over calls, E-mails, instant messages and working on assigned tickets from users on Group DL’s.-Mentor new users on handling the user interface, knowledge transfer sessions on EUC operations, training peers.-Responsible for delivering required documentation including standards, configurations and diagrams.-Provide Level-1 remote desktop support and perform other activities based on SOPs.-Responsible for providing monthly Reports/ Dashboard activities relating to the evaluation, analysis (e.g., word documents, spreadsheets, presentation graphics).-Identify, evaluate, prioritize and manage customer issues and complaints.-Provide Customers with application and service information, Follow-up on customer inquiries and resolve issues

Listed skills include Consulting, Ibm, Level 1, Chess, and 121 others.