• Customized Dynamics CRM entities create multiple forms (security based) on entities, and added web resources, navigation links to achieve the business requirements.• Responsible for overseeing the company's requirements, deployment, testing and deployment of CRM projects.• Implemented Model driven, web portal apps using power apps and integrating it with Dynamics 365.• Implemented CRM solution using Customer Service and customer Engagement with customer service hub and customer relationship using omine channel chat, customer service hub• Worked on portals, created online forms to capture the information electronically• Worked on creating security roles for portal contacts to modify access to the web portal for different users.• Ticket Documentation and provide detailed notation on client’s concerns related to MFP trouble history via Microsoft Dynamics 365 app/mobile/tablet, Microsoft Service Field Mobile, Field Service (FES).• Developed plugins on Create to load data from one entity to another within the CRM.• Design, document, build, test, and deploy Microsoft Dynamics 365 CRM system enhancements that include complex formula fields, field dependencies, validation rules, workflow rules and actions, approval processes, reporting, dashboards, and system upgrades.• Experience working with data migration and loading for Dynamics 365.• Work with business users to configure Microsoft Dynamics 365 to meet requirements.• Experience in developing applications on Microsoft Dynamics CRM by customizing entities, forms, views, workflows, dashboards and reports, and Data migration using SSIS.• Created Plugins and Custom workflows with CRM.• Developed and implemented custom programming as required by business processes• Worked on Power Automation tools.• Deleted the bulk of records for entities with the help of Bulk Record deletion job.• Created Lookup criteria conditions based on business requirements.• Used CRMSDK to perform operations on CRM Entities.

• Involved in functional analysis, design documentation, requirement gathering and development.• Experience the CRM team to regular monthly release cycle process.• Developed workflows for out-of-box and custom entity in CRM 2015 based on user needs.• Worked on supporting the CRM 2011 production environment and resolving the issues for CRM production environment.• Worked on Premise, Upgrading CRM 2013 into dynamics 365 online.• contributor in implementing cloud applications in Office 365 SharePoint Online, Workfront project system and Concur expense filing applications• Implemented security roles of MS Dynamics CRM 365 online in Power BI using the Row-level security (RLS) for the Sales and Field service modules.• Prepare the necessary warranty support (training, tools, spares.) together with Engineering and Field Service Departments• Designed dynamic row level security for entire Field service Module with different level of users utilizing complex DAX functions within SSAS tabular model.• Developed Power Automate / Microsoft flow to automate lot of the processes.• Developed dynamic reports using CRM reporting interface and SSRS deployed it on the CRM that were used in the application depending on roles.Environment: MS Dynamic CRM 2015, Asp.Net, C#, .Net, , Agile, HTML, MS Visual Studio, jQuery, Fetch XML SSRS.

• Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service using Dynamics 2016.• Hands-on, end-to-end SDLC experience with Safe Agile and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications and Worked closely with the business users in leading the efforts to generate functional design document.• Implemented multiple power automate flows to automate workflows like events notification, sync the get notification and data collection.• Involved in customization and configuration in creating business units for tax filing for different organization and loan approval process. • Building the CRM forms, screens and views, as well as workflows and reports around the customer needs for an interface.• Involved in On-Prem Implementations for Dynamics CRM 2016.• Implementing CRM Customizations and configurations.• Creating documentation to Migration workflow and requirements and implementing custom workflows into business process to automate and enhance sales process.• Involved in On-line Implementations for Dynamics CRM 365.• Designed the Web Resources, Plugins and Workflows.Environment: Microsoft Dynamics 2016, 2015, MS workflows, MS plugins, C#, .Net Framework 4.5.2, Visual Studio 2017, Web API, SSIS, SSRS, CRM SDK, SQL Server 2014, HTML, JavaScript, jQuery, CSS, Bootstrap, Safe Agile.