Experienced, Decisive, Strategic and Result Oriented Professional with proven record of building high performing sustainable teams. Driving leaner and simpler Operations by identifying the non-value add activities and removing the same through continuous improvement programs. Skilled in Contact Center Management, Customer Relationship Management (CRM), Service Delivery, Transformation, and Business Process Improvement. A dynamic people leader who understands the ‘bigger picture’ and can balance strategic vision and thought leadership with execution excellence.
Listed skills include Team Management.