Krishna Yadav Email & Phone Number

Mumbai, Mh, In

Andheri

• Conduct manual log analysis and monitoring to detect critical and unauthorized activities on devices.• Create incident and alert reports, including client tickets, to facilitate efficient resolution. • Collaborate with L2 and L3 teams to ensure proper implementation of resolutions.• Optimize system performance through regular monitoring, reporting, and remediation of security incidents.• Monitor the use of data files and regulated access to protect secure… Show more • Conduct manual log analysis and monitoring to detect critical and unauthorized activities on devices.• Create incident and alert reports, including client tickets, to facilitate efficient resolution. • Collaborate with L2 and L3 teams to ensure proper implementation of resolutions.• Optimize system performance through regular monitoring, reporting, and remediation of security incidents.• Monitor the use of data files and regulated access to protect secure information.• Streamline incident response processes to expedite cyber-attack detection, analysis, and response.• Provide accurate logs to clients during system failures or investigations.• Ensure strict adherence to compliance and SLA processes.• Facilitate seamless handover processes between team members, ensuring a smooth transition in responsibilities. Show less

Mumbai, Maharashtra, India

• Identified areas of improvement and devised solutions based on team findings.• Delegated responsibilities according to individual strengths and expertise to empower team members.• Monitored time and attendance, ensuring compliance with company absenteeism procedures.• Evaluated staff performance and provided coaching to address inefficiencies.• Enhanced customer satisfaction by monitoring service quality standards and promptly addressing issues.• Collaborated with other… Show more • Identified areas of improvement and devised solutions based on team findings.• Delegated responsibilities according to individual strengths and expertise to empower team members.• Monitored time and attendance, ensuring compliance with company absenteeism procedures.• Evaluated staff performance and provided coaching to address inefficiencies.• Enhanced customer satisfaction by monitoring service quality standards and promptly addressing issues.• Collaborated with other departments to align efforts toward company goals.• Conducted training sessions and mentored team members to promote productivity and commitment to service excellence. Show less

Mumbai, Maharashtra, India

• Managed installation, maintenance, and troubleshooting of over 1500 middleware instances on Windows OS.• Resolved operational issues related to LAN, WAN, and voice systems.• Identified root causes of hardware malfunctions to minimize equipment downtime.• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.• Streamlined troubleshooting processes to improve system support and user communication.• Established maintenance schedules… Show more • Managed installation, maintenance, and troubleshooting of over 1500 middleware instances on Windows OS.• Resolved operational issues related to LAN, WAN, and voice systems.• Identified root causes of hardware malfunctions to minimize equipment downtime.• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.• Streamlined troubleshooting processes to improve system support and user communication.• Established maintenance schedules for regular system checkups to enhance stability and reliability.• Assisted employees with resolving network problems at remote locations.• Led migration to cloud-based services, ensuring seamless integration with existing systems.• Maintained IT records and tracked assets for designated area of responsibility. Show less

Bank Of Baroda-Client

•Installing RADIA (patch update for Antivirus) & Installing printers(passbook printer, dot-matrix printer, scanner).•Enterprise system configuration & outlook Email configuration.•Effectively troubleshoot, resolve and properly document support issues.•Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.•Assist with identifying, troubleshooting and cleaning of viruses and/or malware within the client's operating… Show more •Installing RADIA (patch update for Antivirus) & Installing printers(passbook printer, dot-matrix printer, scanner).•Enterprise system configuration & outlook Email configuration.•Effectively troubleshoot, resolve and properly document support issues.•Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.•Assist with identifying, troubleshooting and cleaning of viruses and/or malware within the client's operating environment. Show less

Msc, Information Technology, Passed

Bachelor’S Degree, Information Technology, B

High School

Ssc