- Managing customer onboarding, verifying identities, and gathering required documents for account approval.- Built relationships with users, providing exceptional support and resolving queries via phone and email.-Ensuring seamless operations, maintaining accurate records and adhering to compliance standards.-Collaborate with internal teams to resolve issues, improve processes, and enhance customer experience.-Utilizing strong communication skills to effectively interact with customers, colleagues, and management- Prepares and analyse daily and weekly reports to; * Track key performance indicators (KPIs) * Identify areas of improvement * Develop strategies for growth and optimization *Present insights and recommendations to management

- Representing Account Management Sales-Work as an Account Manager, B2B domain.- Lead Generation - End to End Sales- Managing Sales to Support Lifecycle and providing consultation at each level to the customers. - Involved in promoting a transition of business from the acquired company Market Motive to Simplilearn Americas Inc. - Working and assisting with the Marketing team to ensure generation of warm leads. - Involved in training the new associates.

- Lead Generation- End to End Sales - To liaison & follow up with customers, channels and internal stakeholders.- Deadlines commitment- Responsible for empanelment of channel and acquiring the customers for Home Loan from open market and developer relationships- Responsible for achieving the cross sell targets from the Home Loan customers like insurance or any other appropriate product which may come up from time to time- Responsible for establishing the Piramal brand and managing the sales and business development activities for Home Loans with focus on affordable mass affluent segment in the assigned hub location- Responsible for Smooth functioning of the lending process at various stages such as inquiry, application, verification, pre sanction processing of loan, sanction, post sanction documentation, disbursement of loan, collection, new and existing customer service- Responsible for ensuring the proper completion of the files within timeline as per the company checklist