Krishna Duncan Email & Phone Number

Fort Lauderdale, FL, US

Miami, FL, US

Appointed to the Board of Advisors for Florida International University College of Business

Charlotte, NC, US

Head of Technology Enablement and the Innovation Group. Lead a team to ensure the delivery of technology products, solutions, and services to support our business partners. Established relationships with senior leaders across multiple verticals to improve services, solutions, and SLAs.

Toronto, Ontario, CA

Start up ride-hailing and food delivery services platform. Founder, advisor, and remote CTO advising leadership team and guiding growth path. Formalized IT Department, including processes and developed SLA’s. Worked with the leadership team to seek series A funding.

• Sr. executive experienced with leaders (CEO, CFO, COO, CIO, CTO)Providing strategic thought leadership across multiple globally dispersed verticals. Client liaison advising CIO, CEOs, and Sr. Directors from all.
• Review company goals (companies ranging from large scale online companies, large scale technology H\W sellers, large scale commodity manufactures, legal groups, medical practices, and education institutions) and.
• Review department competencies, resources, and skills; identified gaps, weaknesses, strengths, and opportunities then develop action plans improving technology departmentNurture Organic Growth
• Representing the technology group built\strengthen relationship with company C level leaders and vertical leads to remove process, cultural, and implementation barriersDirect the implementation of innovative technical.
• Head-up evaluation and implementation of solutions to meet client goals and initiatives..Oversee the modernization of technology groups and infrastructure
• Migrating from legacy and labor-intensive systems to cloud-based platforms utilizing AI solutions

San Jose, CA, US

• Managed cross-functional teams that drove solutions to complex global issues spanning multiple business verticals, projects, and resources, and evaluated vendor risk.
• Managed cross-functional teams that drove digital transformation for key areas of eBay business operations.
• Primary representative from the Office of the CIO on eBay's GDPR team. Led initiative to ensure compliance with EU-driven GDPR; co-developed strategies for eBay’s privacy team.
• Managed team with business partners to develop a global law enforcement platform with PCI, PII, and eBay transactional data with extreme security guidelines, future standards, and growth estimates. Completed in 7 months.
• Acted as the primary conduit between the technology teams and the Risk, Audit, Compliance, BC/DR, InfoSec, Legal, and Privacy depart. Primary role of helping to define the policies, procedures, and metrics used to.
• Managed the team that developed and implemented the collaboration between eBay and the FBI. Worked with the Sr. Director of the FBI's Anti-terrorists unit to deploy the National Security Letter (NSL) anti-terrorism.

San Jose, CA, US

• Develop the Solution Selection process used by eBay Office of the CIO
• Responsible for all eBay.com’s legal department’s technology needs and platforms. Managed the relationship between the Office of the CIO and the Legal department
• Lead team that ensured SAAS providers met privacy and security requirements including SOC II
• Experienced in leading and supporting mergers and acquisitions, including due diligence, technical capabilities analysis, and strategic integration.
• Collaborated with geographically dispersed teams and verticals to implement solutions that met the business, security, and privacy needs of complex vendor and legal problems. Develop the Solution Selection process used.
• Eliminated inconsistencies regarding efficiency, risk, compliance, privacy, security gaps, and processes.

• Examined processes and technology of eBay’s global Legal Department and recommended changes.
• Key member, from the OCIO, of the technology team that led successful eBay / PayPal corporate divestiture.Key Accomplishments:
• Achieved SEC deadline of divestiture by spearheading technical aspects; migrated data for 388 applications within six months, separated data / related applications, and completed process to form two corporate entities.

• Technology and business development consulting services, advising and supporting the medical, legal, educational, and financial (Tax, Mortgage, and Accounting) sectorsIndependent consultant

Miami, FL, US

• Managed cross-functional teams, oversaw Technology Department, and provided solutions for $200M master distributor of Samsung and LG mobile devices in Latin America and the Caribbean; evaluated business processes.
• Performed Chief of Staff duties and strategic thought partner to the CEO
• Oversaw technology vendors and conducted contract negotiations.
• Oversaw development and implementation of a custom ERP system.
• Created technology cloud strategy for communication, security, and data storage.Key Accomplishments:
• Improved client communication & retention, profit margins, and order fulfillment by strategically aligning IT with organizational short- and long-term goals.

• Managed all technology initiatives and oversaw selection and implementation of ERP systems.
• Developed offsite disaster recovery infrastructure and evaluated technology vendors and solutions.
• Met with executives, clients, and top management to align business objectives with technology.
• Evaluated and deployed Perfect Law ERP asset management system to ensure accurate billing.
• Institutionalized Citrix as a solution for remote access; facilitated staff ability to securely obtain Firm and client data.
• Sharpened efficiencies and optimized cost control by implementing virtual environment for servers and desktops.Key Accomplishments:

Miami, Florida, US

• Build and led multi-person technology team for civil engineering firm; established budget, documented procedures, and provided training manuals, and led new implementation and projects.
• Initiated implementation of processes that improved customer relations, communication, and talent allocation.
• Negotiated contracts with hardware / software vendors, service consultants and established formal SLAs.
• Implemented LAN, VLAN & WAN access for remote users while developing backup & redundancy systems.Key Accomplishments:
• Formalized IT Department, including processes and SLA’s.
• Unified firm by designing voice and data, wide area network that connected multiple Florida offices.

Miami Shores, FL, US

Analyze technology needs of various academic departments.Evaluate, plan, execute, and document support issues and resolutions.Manage and coordinate work assignments for liaisons of 5 departments (Approx. 670 PCs).Create essential documentation used for system support.Train and supervise daily activities of employees.Evaluate, and recommend, new.

Miami Shores, FL, US

Responsible for the desktop computing need for the following university departments: 1) Admissions 2) School of Business 3) Library 4) Institutional Advancement 5) Alumni 6) Nursing School 7) Records Department. Train and manage part time staff

Master Information System, Business Intelligence And Analytics And Enterprise Systems

Bachelor Of Science, Business Administration And Management, General