Krishnakant . Email & Phone Number

Patna, Br, In

Jammu, Jammu & Kashmir, India

Leading branch e-commerce & express operation team to bring out best productivity & efficiency in terms of inbound and outbound operations.Managing transportation & load connection for both city & Outstation locations.Looking after branch costing & expenses, analyzing data for best resource allocation.Coordinating with service quality team to provide best customer experience to clients.Close Coordination with branch sales and collection team to maximize revenue for company and concerned stake holders.

Close liaison with third party pickup and delivery vendors and responsible for contract negotiation with vendors for forward & reverse first mile operations and for last mile delivery. Maintaining relations with potential clients of Jammu from Chemical industry, Food Processing & Beverage industry, Textile Industry, Dry fruits merchants & Handicraft items merchants, formulating and executing strategies to provide best service experience to these clients form point of pickup (First mile) to point of delivery to end consumer (Last mile).Heading a team of professionals for analyzing market trends to form strategies for ensuring best customer experience to both walk in customers as well as on boarded clients.Responsible for doing RCAs for failures in branch performance parameters and accountable for taking necessary steps to achieve defined benchmark.Accountable for ensuring that branch and branch's assets are operating in compliance with government regulations and industry standards.

Jammu, Jammu & Kashmir, India

Completed training in inbound and outbound operations of branch (First & last mile) & Hub/Apex (Mid mile), in Channel sales & Direct sales.Worked closely with senior branch heads to learn business management & strategies to enhance customer experience, leadership qualities to lead a strong team for efficient branch operations.Teamed up with Channel executives & Channel sales managers to learn channel sales, channel revenue & collection, learned strategies to resolve issues of deployed channel partners/franchise to provide them best experience and to boost their morale. Did cold calling with direct sales executives and visited to different industry direct parties with sales managers to understand customer needs and the steps that that should be executed to meet demands of customers in the competitive market.Training in data analysis for e-commerce & express customers to analyze performance & trends for revenue maximization.