Krishnakanth Chamarthi Email & Phone Number

Melbourne, Victoria, Australia

Investigating problems and recording outcomes using internal software.Directing and guiding staff actions and responses in order to resolve problems.Highlighting potentially large claims and working to minimise losses by corresponding with Staff, Suppliers, Customers & Insurers.Updating and maintaining system records.Acting within procedural guidelines to ensure that problems are resolved and that related files are closed in the shortest possible timeframe.Managing digital data records associated with problem files.Risk investigations, analysing risk levels and raising risk on to relevant systems for further evaluation.

Melbourne, Victoria, Australia

Monitor call volumes and take appropriate actions to ensure optimal staffing levels.▪ Update and maintain accurate schedule data, action daily exceptions and ad-hoc stakeholder requests for schedule optimisation and reporting purposes.▪ Monitor and lead recommendations to meet shrinkage targets and ensure this is reflected in the relevant systems and reporting of this.▪ Analyse and manage skills and impact to staffing and service level on a real time basis.▪ Ensure all call flow designs meet business requirements and are updated & maintained.▪ Maintain contingency plans and thresholds, ensuring any down time is kept to a minimum by coordinating resources and plans with leaders and Resource Planning.▪ Real time monitoring scheduling adjustments based on contact centre performance and staffing schedule to assure service levels are consistently met.▪ Provide detailed trend analysis of call volumes, AHT, shrinkage, Grade of Service performance and other metrics as required, to improve forecasting accuracy and productivity. ▪ Facilitate a level of ad-hoc reporting.

Australia

▪ Interact with customers and assess each situation on an individual basis, to ensure correct and fair action is taken to progress their property claim.Keep the customer informed of their claims process via multiple communications.▪ Manage and resolve issues with customers by following appropriate dispute resolution processes.▪ Research, analyse and investigate information provided by customers and supplier networks to validate and assess property insurance claims.▪ Liaise with suppliers and repairers to ensure replacements and repair works are carried out in a timely manner.▪ Manage the settlement of claims and maintain up to date individual and team work lists.▪ Ensure accurate records are kept on every interaction.

Melbourne Area, Australia

Pune Area, India

• Interacted with Functional team to gather requirements, analysed functional specifications and prepared technical specification for requirements.• Developed reports from scratch and also done changes in Smart forms and SAP Scripts. • Worked on Enhancements like User Exits, Enhancement Spots, customer Exit, and made changes in Existing Screen.• Developed interactive ALV Reports, developed interface programs by using BADI and BDC.• Implemented customer exits for sales order.• Developed new Smart form for packing slip.• Developed extension IDOC for MATMAS05.• Implemented change pointers for Materials.• Developed stock overview report by Plant/Storage location.• Developed interface programs by using BAPI and BDC.• Implemented screen exits and Enhancement points.• Developed vendor details report as per client requirement.• Created new basic IDOC type for Delivery.• Worked on BADI for Delivery.• Created new DDIC objects and created new custom table.• Executed UTP for all objects before formal delivery.

Melbourne Area, Australia

Hyderabad Area, India

• Worked on Classical Reports, ALV Reports on security related requirements.• Performed user administration activities such as creating, deleting, renaming, locking and unlocking users, and resetting passwords, maintaining logon data and assigning roles to the users.• Worked on SU01 to create additional users and assign roles to them.• Guard the SAP_ALL and SAP_NEW profiles from being assigned to dialog users.• Providing Detailed Reports of Users, Roles, T-Codes and Objects when required.• Worked on SU10 to perform mass operations.• Restrict open authorizations to sensitive Transaction codes.• Perform UNIT testing on created roles.• Resolved daily SAP Security issues.• Interacted with Functional/Process teams to gather requirements.• Developed security reports as per requirements.• Worked on SAP Scripts.• Prepared technical spec for all deliverable.• Resolved defects on performance tuning.• Created new Data Dictionary objects.