> Over 2 years of Network Operations Center experience in CiscoVOIP technology and Cisco Routing & Switching.> Alert/Incident Management AND Change Order Management for Presidio Managed Services, located in Texas, US.> Good understanding of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).> Proficient ability to deal with the customers and resolve their issues. Great problem solving and customer handling skills.> Process oriented – Know and understand how to identify, analyze, and create efficient scalable and repeatable processes.> Adequate knowledge on tools/ticketing system like Cisco RTMT, One Click Spectrum, HP Opsware Automation, SolarWinds, Unicentre CA Service Desk, Prognosis, Nimsoft portal and Remedy ticketing system.> Cisco Certified Network Associate (CCNA- Routing and switching) CISCO ID : CSC011844638.> Pursuing CCNA (Voice) and CCNP (Routing/Switching).