•Governance Manager for TCS-AML KYC project. Responsibilities include and not restricted to the below mentioned ,Daily Productivity Tracking –TCS-AML KYC team- ensure that the vendor FTE are meeting the daily productivity targets,Issues & resolution: Highlight any issues from the vendor end-includes technical issues & take it to closure,Team Management & Workflow Movement,MIS-Tracking: To ensure that the MIS /Productivity tracker carry the data Team wise & FTE wise to have a clear picture of the work done during the specified period,QA/QC-Tracking,Monitor the daily QC productivity, Identify areas of opportunity for 1st touch client completion and 1st touch QC pass rates. Attend the periodical QA/QC calls and identify the areas of opportunity,QA monthly results needs to be analyzed & steps taken to improve the scores,Training tracking: Providing training to business and operations personnel involved in the CIP process on the requirements of the CIP in accordance with the Anti-Money Laundering, Sanctions and Anti-Bribery and Corruption Training Directive.Monitor Product and process refresher training and Regular training's assigned by Citi, Random quality review & Knowledge check: Mystery shopping - Random quizzing / interview of makers and checkers to understand the knowledge levels,Process Gap identification & Process Improvement plan,Attrition, Attendance & Entitlement review,Meetings-with TCS team,Internal Audit: Conducting the timely review of vendor visitation checklist (monthly and quarterly & publish the results to management as required,Establishing, implementing, and verifying controls, including a Quality control process, Periodic Review and Client Refresh cycle controls etc,Assisted in successful migration of reporting through Sharepoint tool,Support vendors to reach the sustainability criteria,Provide timely responses to queries,review and feedback on Daily Exception Reporting,Successfully initiated -Shadow Trainings/Focused group refresher

• Facilitate Citi business ongoing compliance with Third Party Management requirements outlined in Citi policies and standards• Provide process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third Party Management requirements• Facilitate and coordinate with Subject Matter Experts (SMEs) to complete required due diligence and ongoing monitoring activities• Provide support to Citi businesses for the execution of third party risk management activities. • Mailbox management for TPU process unit• Execute common, standardized third party risk management processes, managed centrally by the TPU and provide guidance to TPU Process Analysts • Support reporting activities as required• Participate in continuous improvement activities.,etc

• Job Overview: The role is responsible for conducting activities pertaining to risk control covering all products under Retail finance within the allocated area comprising of around 18 districts with minimum 10 branches under the supervision / direction of the Zonal Manager - RCU. The activities include pre-disbursement sample verification of documents submitted for availing finance, tele-calling to customers for cross-verifying the information provided, customer visits to ascertain genuineness of the case, checking field business practices, collection procedure followed by the branch team, sample verification of repossessions and sale of assets done at the branch. The position is responsible for verifying branch processes to verify adherence to policies and processes within the organization.Responsibilities• Undertake risk control activities for the State-Tamilnadu• Retail assets /Liability products• Conduct periodic branch process review of allocated branches under the supervision of Zonal Manager• Pre-disbursement sample verification for checking authenticity of documents• Post-disbursement sample checking through borrower visit• Visit EDA / Non-starter cases to ascertain facts• Close observation of field practices in business / collection / repossession / sale in order to enable detection of irregular transactions, if any• Maintain good liaison with stakeholders to obtain relevant information• Review of transactions in retail book of the allocated branches • Verifying control mechanisms to avoid frauds• Investigation of unusual transactions identified from branches• Reporting of Key findings in branch process reviews to business heads• Assist branches in recovery of amount pertaining to frauds• Conduct branch review for process compliance• Verification of business sourced by branches• Closure of investigations within prescribed TAT• Risk vendor management.• Manage 4 risk vendors for Tamilnadu• Manage Location Area managers...etc

• Credit Card Sampling-Pre-Issuance activity• Sampling Analysis• Training: DSA / TELE / Branch• Surprise Checks• Channel Visit• Seeding application• Meetings with DIP Team, Credit, AFU & Sales team• Sampler Training• Risk Field staff Training• Vendor Audit & Management.• Market Alerts –Sharing & -ve listing • ISO Audit & File maintenance• Sampling FV report cross checks• Address Dip Desk with Quality Team• Pre-Acquiring• Merchant CPV Cross checks• CPV Analysis• Monthly Meetings with MRM• Decline application investigations• Fraud investigations• HUNTER & R1 cases review & Clearance• CPV agency management.• Hygiene Check –Vendor...etc.,