Krishnakumar Dorairaj Email & Phone Number

Canada

Toronto, Ontario, Canada

As a Senior Solution Consultant at Capgemini, I was responsible for driving sales of Capgemini’s products and services, engaging with clients at all stages of the sales cycle, and ensuring that our solutions not only met but exceeded customer expectations. My role focused on expanding and renewing customer accounts, fostering strong client relationships, and ensuring successful adoption of our technology to support long-term client success. Key Responsibilities & Achievements:• Account Management & Expansion: Drove growth and retention by identifying new use cases for Capgemini’s products, building relationships with decision-makers, and ensuring client satisfaction. Consistently expanded customer portfolios, exceeding revenue targets.• Sales Strategy & Execution: Partnered with cross-functional teams to develop tailored proposals and sales strategies. Delivered impactful presentations to C-suite executives, showcasing Capgemini’s solutions and driving adoption.• Pipeline Development & Upselling: Managed a strong pipeline, focusing on upsell and cross-sell opportunities. Educated clients on new product features, resulting in increased revenue and renewals.• Customer Success & Adoption: Collaborated with Sales Engineering & Customer Success teams to ensure successful product implementations and client adoption of Capgemini solutions, aligning with their business objectives.• Forecasting & Reporting: Provided accurate pipeline forecasts and tracked sales progress, consistently achieving quarterly and annual goals while offering real-time performance insights to senior management.Quantifiable Impact:• Successfully grew account base by 25% year-over-year through upselling and identifying new use cases.• Achieved 95% client retention rate, with clients reporting high satisfaction with Capgemini’s solutions and services.• Exceeded sales targets consistently, driving revenue growth through renewals and new business development.

Bengaluru, Karnataka, India

• Client Engagement & Account Management: Managed and nurtured the client relationship with MassMutual, aligning service delivery with client objectives and driving adoption of new solutions to improve business operations.• Cross-Functional Collaboration: Partnered with Sales Engineering, Customer Success, and Support teams to deliver transformation offerings, ensuring successful adoption and integration of cloud solutions, ERP systems, and automation tools.• Transformation & Execution Leadership: Led digital transformation initiatives, implementing new technologies and workflows to improve operational performance and scalability. Oversaw the end-to-end execution of projects from planning through delivery.• Service Delivery Optimization: Ensured high service quality and adherence to SLAs by streamlining processes and integrating automation tools. Reduced delivery cycle time by 15% through the introduction of lean practices.• Technical Delivery Oversight: Directed the implementation of cloud-based solutions, data integration, and analytics tools to improve service offerings. Managed technical challenges, ensuring timely resolution and minimizing disruption.• Risk Mitigation & Connectivity Solutions: Managed the implementation of Cisco connectivity, VPN, and VDI solutions, optimizing MassMutual’s risk profiles while ensuring secure access to critical systems and operations.• Escalation & Issue Management: Handled service escalations, leveraging technical expertise to resolve issues and ensure timely delivery. Worked closely with engineering teams to address root causes and prevent recurrence.Quantifiable Impact:• Delivered 100% SLA compliance through process automation and proactive monitoring.• Improved service delivery speed by 15% through technical transformation initiatives.• Drove successful contract renewals, with a 20% increase in service utilization by MassMutual.

Bengaluru, Karnataka

Client Relationship Management: Fostered and maintained robust relationships with a diverse global hedge fund clientele, supporting Alpha returns and aligning services with client needs.Front Office Global Markets: Acted as a key contact for hedge fund clients in front office global markets. Managed account setup, Delta One sales, rehypothecation, and trade execution.Trade Coordination: Oversaw daily trade operations including allocation, cashflow management, trade affirmations, resets, and settlements. Coordinated with back and middle office teams to ensure seamless trade processing.Strategic Insights & Technology: Delivered strategic insights and recommendations to meet client needs and operational challenges. Collaborated with transformation and technology teams for tailored solutions.Legal & Regulatory Negotiations: Negotiated ISDA/CSA, CSD, EMIR, GMSLA, and other agreements, ensuring compliance and risk mitigation.Operations Oversight: Reviewed and approved operational manuals and process flowcharts, ensuring effective execution of client services.Project Management: Led projects including the CRM application (Kestrel) and Client Pricing Tool (CPT) from planning through delivery. Managed project phases including user acceptance testing and documentation.Financial Reporting & Compliance: Prepared and reviewed financial statements per IFRS, GAAP, and STAT standards. Coordinated with auditors for SOX compliance and successful year-end audits with KPMG.MI & Automation: Led automation efforts using macros, Python, and Tableau to enhance reporting and data analysis. Provided comprehensive summaries to global and regional heads.Process Improvement: Enhanced back and middle office operations, improving client onboarding and service delivery. Conducted end-to-end analyses to optimize client integration and query resolution.

Chennai, Tamil Nadu

Custodian Banking: Optimized global custody operations, cutting asset setup times by 30% and boosting trading accuracy by 25%. Enhanced securities management, reducing settlement errors by 15%.Mutual Fund Trading: Automated trade capture and reconciliation, lowering manual errors by 40% and processing times by 20%. Increased transaction reliability, enhancing client satisfaction by 15%.Cash & Liquidity Management: Deployed automated liquidity forecasting tools, raising accuracy by 35% and improving cash flow management efficiency by 25%. Supported continuous client services.Security Pricing Automation: Implemented a real-time pricing system, improving accuracy by 20% and reducing update times from 24 hours to 1 hour. Enhanced client portfolio management.Master Data Management: Established an automated data management system, cutting discrepancies by 95% and improving accuracy. Reduced reconciliation times by 30%.Private Banking Impact: Led digital transformation, automating asset setup, trading, and income processing. Reduced processing costs by 20% and improved efficiency by 25%, delivering faster, reliable client service.Project Accomplishments:Trade Capture: Automated trade capture, reducing processing times by 30% and boosting accuracy by 40%.Liquidity Management: Enhanced forecasting accuracy by 35%.Client Reporting: Developed automated reporting tools, speeding up reporting by 50%.Risk & Compliance: Implemented risk assessment tools (FMEA & RCSA), increasing compliance with SOX and FED regulations by 30% and cutting issues by 20%.Operational Excellence: Improved coordination with brokers, custodians, and client services, achieving a 15% boost in process efficiency and a 20% increase in client satisfaction.

Pune, Maharashtra

Team Oversight: Managed Accounting & Control teams across Equities, Derivatives, Fixed Income, and Partnerships, ensuring IFRS and GAAP compliance.Investment Accounting: Directed portfolio pricing, NAV calculations, corporate actions, cash flows, and capital gains. Enhanced valuation accuracy by 25% and reduced processing time by 20%.Custodian Reconciliation: Automated balance sheet, GL, and P&L reconciliations, cutting processing time by 40% and decreasing discrepancies by 30%.Automation Initiatives: Created macros for NAV, cost, and fee calculations for hedge funds and mutual funds. Reduced manual errors by 35% and sped up processing by 50%.Private Equity & Real Estate Expertise: Trained 100+ team members on private equity and real estate accounting. Developed SOPs for NAV calculations, journal entries, and management fees, improving accuracy by 20%.Project Management:EUC Tools: Implemented automated tools for GL reconciliation and trade capture, boosting accuracy by 40% and reducing processing time by 30%.Legacy Migration: Led migration of custody systems for CASS compliance, enhancing regulatory adherence and reducing migration time by 25%.Audit Coordination: Facilitated ISO and Big Four audits, streamlining processes and achieving 20% faster audit completion.Accounting Processes:JEs & JVs: Managed accurate journal entries and vouchers, ensuring reliable financial reporting.Variance Analysis: Performed variance analysis on NAV, accruals, and expenses, improving financial accuracy by 15%.Regulatory Reporting: Ensured timely, accurate regulatory reporting, reducing errors by 20%.Operational Excellence: Enhanced efficiency in accounting and reporting, increasing process efficiency by 25% and client satisfaction by 15%.

Manchester, England, United Kingdom

NAV Calculations & Pricing: Led end-to-end NAV calculations and pricing for diverse financial instruments using Bloomberg, Reuters, FTS, and Prime Brokers. Enhanced pricing accuracy and reduced calculation time by 20%.Regulatory Compliance: Evaluated and reported investment portfolio valuations in line with ONS, SORP, FAS 57, SSARS 16, GAAP, FASB, and IFRS. Improved regulatory report accuracy by 25%.Client Liaison: Served as primary contact for internal and external clients, ensuring strict adherence to OLAs and SLAs. Strengthened client relationships and improved service delivery by 30%.Financial Instruments Management: Managed Treasury Bills, Fixed Income securities, CCP Swaps, IRS & CDS products, Index Linked Securities, Cash Collaterals, and STIF Funds. Streamlined operations and improved processing efficiency by 15%.Controllership & Reporting: Conducted monthly and year-end account closings, including dual and ad-hoc reporting. Enhanced accuracy of financial statements and reduced closing time by 20%.Complex Accounting: Handled complex accounting tasks for major funds including PIMCO, GSAM, and LGIM. Oversaw accounting for Treasury Bills, Government Bonds, Stock Loans, Private Equity, and more.Fund Structures Expertise: Worked on various fund structures, including Private Equity, Hedge, Property, Mutual, Venture Capitals, Pension, and Pooled Funds. Improved fund reporting and compliance.Process Improvement: Developed in-house calculators for Real Estate and Private Equity NAV and cost calculations. Increased efficiency in valuation processes and reduced manual errors by 30%.

Master Of Science, Management

Full Time) Modules: Financial Management, Operations Management, Economics for Managers, Marketing, New Venture Planning, Accounting.

Master Of Science, Biotechnology

Activities and Societies: Eco ClubFull Time)

Bachelor Of Science, Biotechnology

Activities and Societies: Rotary Club and NSS.Full Time)