Krishnakumar M Email & Phone Number

Chennai Area, India

Chennai Area, India

Focusing on achieving customer acquisition. Managing the daily activities of the branch. Enforcing the company’s policies, principles, and procedures. Inspiring and motivating staff. Identifying then addressing team training and development needs. Coaching and developing staff to do more and better. Adherence to regulatory requirements. Providing excellent service to customers To ensure delivery of technical service and support to new and existing customer.Investigate complex technical problems, produce, deliver and restore solutions to customer service requests.To Handle a team of 20 members and monitor them closely on their qualitative and quantitative production, also take action plans in improving the same.To Handle all first level escalations for our customer (INTEL, ASUS, MSI, ZOTAC, KINGSTON, STORNTIUM, SMC, ASROCK, DIGILITE and DIGISOL) post sale product support.Also take care of documentation of all our inventories and producing the reports whenever it’s necessary.Partially Handled(Nov-2013 to Feb-2014) Cochin RMA operation(32 Members Team)To Handle Digicare Service Partner’s(Coimbatore, Madurai and Pondicherry)

Chennai Area, India

To Handle Day to Day service activitiesTo Handle 6 members TeamTroubleshooting various Laptops, Desktops, and Servers in chip level, tracing the circuit and solves the problemCoordinating with customer and solves their problems by online

Chennai Area, India

Escalation Support to RMA of Intel, Samsung, Asrock, ECS ProductsTechnical Support to Dealers/ResellersHandling day to day branch activities and reporting to the Head OfficeSupporting AMC corporate Clients like Godrej,Transasia Biomedical,Kabra etc.Handling service backhand support for various Client like CMS,TVS electronics etc., Monitoring all the south region branches with regard to warranty product support and RMA support.Coordinating with H.O (Mumbai) and arranging the warranty and AMC replacement spares to the Branches.Troubleshooting of various Laptops Hardware and Software issues at chip level(Motherboard)Coordinating with Sales Tax and Labor consultants.Coordinating with customers and solving their problems.Coordinating with vendors and arranging the spares for service purposeHandling Team Twelve members. Joined as Sr. Customer Service Engineer became Service In Charge with Hard Work.

Mumbai Area, India

Trouble shooting of various hardware and software problems at chip level.Supported as a Field Engineer for various AMC Corporate client like Nerolac,Godrej & Boyes(Chennai and Mumbai) etc.,Servicing multi brand laptops like Sony, IBM, Toshiba, Dell, Fujitsu, HCL, Acer, NEC and Sahara.Servicing Motherboards, CD Rom’s, Keyboards, Display problems, and Up gradation. Joined as a service engineer became senior service engineer.

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering, First Class

Activities and Societies: volunteering cultural events

Hsc, Physics,Chemistry,Biology And Maths, First Class

Sslc, First Class