As a Salesforce Technology Architect at Cognizant, I leverage my 13 years of IT experience and multiple Salesforce certifications to provide innovative and customized CRM solutions. I have strong expertise in Salesforce platform capabilities, configuration and customization using LWC framework and out of the box Salesforce features.I also have extensive experience in building CRM applications using Oracle's Peoplesoft tool, having delivered 6-7 end-to-end implementations in my previous role as a Peoplesoft CRM Consultant. I am adept at collaborating with cross-functional teams to identify business needs, develop tailored solutions, and ensure optimal utilization of the platform for enhanced business performance. My mission is to help clients achieve their goals and transform their businesses with CRM best practices and solutions.