Senior Client Specialist - Operations Revenue Cycle
Current- Reporting & Analysis: Compile and analyze consolidated data from team activities to identify trends and generate detailed reports for clients. Provide inferences based on client feedback and prepare rebuttals for.
- CAPA Reports: Prepare Corrective and Preventive Actions (CAPA) reports based on team production to address issues and implement improvements. Ensure reports are comprehensive and accurately reflect actions taken to.
- Training & Root Cause Analysis: Prepare Training Needs Analysis (TNA) reports to identify skill gaps and training requirements for team members. Conduct and document Root Cause Analysis to address underlying issues.
- Team Support & Leadership: Act as a shadow team lead by assisting in team management and conducting regular team huddles. Maintain a team of 15, effectively managing people and allocating accounts to users based on.
- Process Improvement: Maintain and update Standard Operating Procedures (SOPs) to ensure adherence to best practices. Develop and refine workflows in PowerPoint based on client instructions to streamline processes and.
- User Assistance: Provide support and feedback to users, addressing queries and facilitating improvements based on their input.
Apr 2022 - Present
