Krishnakumar Thondiraj Email & Phone Number

• Led remediation efforts for numerous production incidents, delivering expert guidance and ensuring swift resolution.
• Designed and implemented robust CI/CD pipelines using CircleCI, significantly enhancing deployment efficiency and reliability.
• Developed comprehensive toolkit reports utilizing Dramatiq and Bootstrap, improving reporting capabilities and user experience.
• Proactively led multiple technical projects, including the development of in-cluster monitoring and alerting solutions, and enhanced Grafana dashboards for improved system monitoring.
• Implemented synthetic monitoring solutions for frontend availability, significantly improving proactive issue detection and resolution.
• Spearheaded initiatives across various platforms, applications, and observability tools, with a focus on incident response and pipeline development in the AI/ML domain.

San Francisco, California, United States

• Managed on-call duties and incident escalations, ensuring timely and effective resolution of complex issues.
• Contributed to the development and maintenance of the Domino Admin Toolkit, enhancing its functionality and user experience.
• Conducted in-depth investigations and provided solutions for various technical issues, involving Kubernetes, AWS, and Terraform.
• Collaborated with cross-functional teams to improve system reliability and performance, driving continuous improvement initiatives.

Greater Boston Area

• Assisted in scaling messaging platforms reliably to meet the fast paced Business Intelligence & Data Science Use Cases
• Took part in Production and Operation support roles to better serve our data science and Big data consumers.
• Researched and Modernized legacy data pipelines to reliably collect and organize data by providing infrastructure and tools support
• Executed BDM team Operational Readiness for Cyber5 and Wayday events in both on-premise and in the public cloud(GCP)
• Supported platform automation, system configuration, CI/CD pipelines

Hopkinton, MA

• Resident expert and hands on senior system engineer for enterprise-class EMC storage products and its various protection technologies.
• Worked with Beta customers to understand their requirements, and formulated custom automations. Tested numerous customer hotfixes, urgent patches.
• Managed capacity, compute and consolidated VM/storage infrastructure for three business units that saved the company a million dollars.
• Worked with enterprise customers in various stages of troubleshooting, escalation, for a variety of EMC products deployed in production.
• Worked in co-ordination with a global agile QE cross-functional team spread across two geographies (India & China).

Hopkinton, MA

• Tested an Azure Site Recovery private cloud integration solution and published its work
• QA liaison and Integrated new platform releases with Microsoft, executing Microsoft beta test plans by writing automation scripts
• Review new feature functional specifications, and provide timely feedback to development.
• Supported discussions between potential and current customers by presenting technical information and demos including Cloud Offerings.
• Conducted customer focused hands-on-labs at EMC World trade shows and industry events.

Hopkinton, MA

• Measured, evaluated and planned performance for numerous EMC software products.
• Evaluated frequent code drops and helped document performance and scale guidelines.
• Leveraged a simulation framework to scale and setup tests for load generation up to 1K user load scenarios.
• Worked on deployments of infrastructure host agents for support matrix compatibility with third party product versions.

Hopkinton, MA

• Conducted software QA testing for Data protection portfolio of products in EMC.
• Ran a test plan restructuring and indexing project to update the master index test list and remove obsolete use cases.
• Provided software verification testing, focusing on application best practices and its backup/recovery methodologies.
• Setup an interop-lab for Customer emulation test (CET).

• Contributed to patch testing, post qualifications and interoperability testing
• Conducted RPQs and post qualifications of post-GA products, to satisfy unique customer needs.
• Multi-tasked internal interoperability qualification plans with external reproduction of customer issues.

Masters, Computer Science

Bachelors, Electronics & Instrumentation