Krishnakumar Thondiraj Email & Phone Number

• Led remediation efforts for numerous production incidents, delivering expert guidance and ensuring swift resolution.• Designed and implemented robust CI/CD pipelines using CircleCI, significantly enhancing deployment efficiency and reliability.• Developed comprehensive toolkit reports utilizing Dramatiq and Bootstrap, improving reporting capabilities and user experience.• Proactively led multiple technical projects, including the development of in-cluster monitoring and alerting solutions, and enhanced Grafana dashboards for improved system monitoring.• Implemented synthetic monitoring solutions for frontend availability, significantly improving proactive issue detection and resolution.• Spearheaded initiatives across various platforms, applications, and observability tools, with a focus on incident response and pipeline development in the AI/ML domain.• Conducted initial proof-of-concept (POC) for backup recovery and maintenance in the FedRamp space, ensuring compliance and operational continuity.• Actively mentored team members, fostered cross-functional collaborations, and maintained a high standard of reliability engineering culture within the organization.

San Francisco, California, United States

• Managed on-call duties and incident escalations, ensuring timely and effective resolution of complex issues.• Contributed to the development and maintenance of the Domino Admin Toolkit, enhancing its functionality and user experience.• Conducted in-depth investigations and provided solutions for various technical issues, involving Kubernetes, AWS, and Terraform.• Collaborated with cross-functional teams to improve system reliability and performance, driving continuous improvement initiatives.

Greater Boston Area

• Assisted in scaling messaging platforms reliably to meet the fast paced Business Intelligence & Data Science Use Cases • Took part in Production and Operation support roles to better serve our data science and Big data consumers. • Researched and Modernized legacy data pipelines to reliably collect and organize data by providing infrastructure and tools support • Executed BDM team Operational Readiness for Cyber5 and Wayday events in both on-premise and in the public cloud(GCP) • Supported platform automation, system configuration, CI/CD pipelines

Hopkinton, Ma

• Resident expert and hands on senior system engineer for enterprise-class EMC storage products and its various protection technologies. • Worked with Beta customers to understand their requirements, and formulated custom automations. Tested numerous customer hotfixes, urgent patches. • Managed capacity, compute and consolidated VM/storage infrastructure for three business units that saved the company a million dollars.• Worked with enterprise customers in various stages of troubleshooting, escalation, for a variety of EMC products deployed in production. • Worked in co-ordination with a global agile QE cross-functional team spread across two geographies (India & China).

Hopkinton, Ma

• Tested an Azure Site Recovery private cloud integration solution and published its work • QA liaison and Integrated new platform releases with Microsoft, executing Microsoft beta test plans by writing automation scripts • Review new feature functional specifications, and provide timely feedback to development. • Supported discussions between potential and current customers by presenting technical information and demos including Cloud Offerings. • Conducted customer focused hands-on-labs at EMC World trade shows and industry events.

Hopkinton, Ma

• Measured, evaluated and planned performance for numerous EMC software products. • Evaluated frequent code drops and helped document performance and scale guidelines. • Leveraged a simulation framework to scale and setup tests for load generation up to 1K user load scenarios. • Worked on deployments of infrastructure host agents for support matrix compatibility with third party product versions.

Hopkinton, Ma

• Conducted software QA testing for Data protection portfolio of products in EMC. • Ran a test plan restructuring and indexing project to update the master index test list and remove obsolete use cases. • Provided software verification testing, focusing on application best practices and its backup/recovery methodologies. • Setup an interop-lab for Customer emulation test (CET).

• Contributed to patch testing, post qualifications and interoperability testing • Conducted RPQs and post qualifications of post-GA products, to satisfy unique customer needs. • Multi-tasked internal interoperability qualification plans with external reproduction of customer issues.

Masters, Computer Science

Bachelors, Electronics & Instrumentation