Krishnakumar Thyagarajan Email & Phone Number

Responsibilities:● As a part of the transition team for Ghana and Mozambique, took the transition independently of Rice, Cashew, and Cocoa products and documented the DTPs for the three possesses with approved signed off.● Was leading the delivery team on all the logistics and end-to-end supply chain and compliance activities for specific products.● Timely issuance of PO as per the Purchase Requisition from the different teams.● Creation of Sales order as per the requirement of the customer, checking for the availability and expediting the product with the production team based upon the requirement of the customers.● Handling overall logistics operations both Inbound and Outbound.● Weekly and daily preparation of Stock reconciliation reports within all the warehouses.● As a leader of a specific product and first point of contact between the internal clients and the delivery team and primary point of contact for all Customs services.● Acting as a one-point contact with clients’ requirements and driving the team toward customer expectation and satisfaction.● Handling a team of 20 members across different African sectors for product Rice for Ghana, Mozambique and Nigeria● Lead an RPA process for Mozambique and Nigeria process which lead to 100% accuracy and TAT

Responsibilities:● Managing an assigned territory to maximize sales revenue to meet the corporate objective.● Manage a 6-person team and report to Business Head.● Develop prospective new clients and upsell to existing clients.● Present and sell company products and services to current and potential clients.● Prepare presentations, proposals, and sales contracts.● Determining sales forecasts for the sales quarter and working on achieving it individually and as a team.● Follow-up on quotations and close business.● Creating SOP for confirmed businesses when handing over to customer service.● Responsible for preparing a daily report for senior management by collecting data from different locations present in my territory.● Direct day-to-day activities involving the regular monitoring of all the key accounts.● Tracking cargo movement and corresponding with the shippers and their agencies.Responsibilities as Assistant Manager in St John Freight Systems:● Handling Customer emails & calls.● Successfully handled 11 shippers of various domains for the export of their products from India to various destinations around the globe.● Driving the Team members towards achieving productivity.● Root Cause Analysis on the error escalated and fixing permanent solutions to avoid re-occurrences.● Tracking appreciations, escalations, process updates, system issues, challenges faced, etc.,● Training new users and grooming the buddies as experts in the process.● Interacting with Country Front Office on weekly calls and generating prospects.● Preparing process reports and control charts to monitor the SLAs achieved on weekly basis.● Daily, Weekly, Monthly & Quarterly report preparation and submitting it to the Manager.● Maintaining Shift & Leave planner, Cross-training planner, and Production downtime sheet of the team.

Responsibilities as Senior Sales Executive in Caravel Logistics Pvt.Ltd:● Identifying new customers by searching on web, Customs Data or any other source of Data available with Team● Maintaining relationships between Caravel and Shipping Lines/Air Lines for getting better rate and services● Maintaining of existing customers by giving proper feedback and service and follow ups for additional Requirements● Meeting the Target set by the Management● Co -ordinating with Customer Service & Shipping Lines/CHA/Transporters/Agents to make sure all process is being done properly.● Collecting Customer feedback from the Customers● Responsible for follow ups and collecting payments from the Customers.