Krishnakumar V Email and Phone Number
Dependable and organized individual with extensive leadership experience in process and productivity improvements, performance management and curriculum design, seeking career advancement in Training and Development.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Business Partner (Training Manager)Concentrix May 2024 - PresentIndia -
Business TrainerWebhelp May 2022 - Apr 2024India• Planned and implemented effective training curriculum and scheduled appropriate training sessions to the new hires.• Mentored the associate through on job training.• Trained a batch of 20 to 25 people and managed all their admin role.• Organized refresher sessions to existing employees on weekly basis to ensure they’re up to date with the latest process knowledge.• Imparted all the recent updates across the sites and examined the associate by rolling out the Process Knowledge Test.• Collaborated with Operation to identify the training needs and supported them to meet the KPI. -
Accredited TrainerWebhelp Jul 2021 - Apr 2022Hyderabad, Telangana, India• Planned and implemented effective training curriculum and scheduled appropriate training sessions to the new hires.• Mentored the associate through on job training.• Trained a batch of 20 to 25 people and managed all their admin role.• Organized refresher sessions to existing employees on weekly basis to ensure they’re up to date with the latest process knowledge.• Imparted all the recent updates across the sites and examined the associate by rolling out the Process Knowledge Test.• Collaborated with Operation to identify the training needs and supported them to meet the KPI. -
Contact Center AssociateWebhelp Mar 2020 - Jun 2021Hyderabad, Telangana, IndiaUnderstanding client policies to ensure that users have a secure web surfing experience| Reviewing user reports related to website content | Identify workflow improvement areas and suggest solutions to ensure maximum efficiency | Closely communicating with the internal marketing and client teams. -
Associate Customer SupportTech Mahindra Nov 2018 - Jan 2020Hyderabad, Telangana, India• Provided a high level of responsiveness when working with customer and deliverypartners via inbound and outbound calls for one of the technology companies andTelecom networks in Qatar.• Resolved queries based on customers’ needs through a chat ticket tool called Bliss.• Properly managed and documented all work performed as part of ticket queuemanagement.• Escalated based on the depth of the concerns to the incident response team for promptaction.• Upgraded the service based on the request of the customer particularly First and Fifteenthday of every month.• Respond to customer enquiries in a timely manner and within the service level objectives.• Participated in activities designed to improve customer satisfaction and businessperformance.
Krishnakumar V Education Details
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Sriguru Institute Of TechnologyEnginnering
Frequently Asked Questions about Krishnakumar V
What company does Krishnakumar V work for?
Krishnakumar V works for Concentrix
What is Krishnakumar V's role at the current company?
Krishnakumar V's current role is L&CD Business Partner| Training Manager| Trust and Safety| Lean Six Sigma Green & Black belt certified.
What schools did Krishnakumar V attend?
Krishnakumar V attended Sriguru Institute Of Technology.
Who are Krishnakumar V's colleagues?
Krishnakumar V's colleagues are Jean Marry Calulot, Joey Meder, Chris D'agostino, Asmaa Ramadan, Vanessa Rogers, Albert Mark Cruz, Jonathan Mendoza.
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Krishnakumar V
Helping Businesses Build Brand And Authority | Digital Marketing | Seo | Saas Marketer | Growth HackingBengaluru -
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