Krishnakumar V Email and Phone Number

• Planned and implemented effective training curriculum and scheduled appropriate training sessions to the new hires.• Mentored the associate through on job training.• Trained a batch of 20 to 25 people and managed all their admin role.• Organized refresher sessions to existing employees on weekly basis to ensure they’re up to date with the latest process knowledge.• Imparted all the recent updates across the sites and examined the associate by rolling out the Process Knowledge Test.• Collaborated with Operation to identify the training needs and supported them to meet the KPI.

• Planned and implemented effective training curriculum and scheduled appropriate training sessions to the new hires.• Mentored the associate through on job training.• Trained a batch of 20 to 25 people and managed all their admin role.• Organized refresher sessions to existing employees on weekly basis to ensure they’re up to date with the latest process knowledge.• Imparted all the recent updates across the sites and examined the associate by rolling out the Process Knowledge Test.• Collaborated with Operation to identify the training needs and supported them to meet the KPI.

Understanding client policies to ensure that users have a secure web surfing experience| Reviewing user reports related to website content | Identify workflow improvement areas and suggest solutions to ensure maximum efficiency | Closely communicating with the internal marketing and client teams.

• Provided a high level of responsiveness when working with customer and deliverypartners via inbound and outbound calls for one of the technology companies andTelecom networks in Qatar.• Resolved queries based on customers’ needs through a chat ticket tool called Bliss.• Properly managed and documented all work performed as part of ticket queuemanagement.• Escalated based on the depth of the concerns to the incident response team for promptaction.• Upgraded the service based on the request of the customer particularly First and Fifteenthday of every month.• Respond to customer enquiries in a timely manner and within the service level objectives.• Participated in activities designed to improve customer satisfaction and businessperformance.