Business Process Improvement lead role focussing on optimising supervision effectiveness across industries, enabling technology transformation and providing centre of excellence capabilities.

Consulting Engagements:NBNcoVicRoadsPTVDepartment of Transport (Victoria)Start up FinTech clientsNFP clientsAs the principal consultant and lead facilitator, I worked with a variety of organisations and process profiles to solve for:1. How might we set and deploy a holistic and aligned improvement strategy2. How might we join the dots for people across all levels of the organisation to be on the same page on the vision, purpose and strategy3. How… Show more Consulting Engagements:NBNcoVicRoadsPTVDepartment of Transport (Victoria)Start up FinTech clientsNFP clientsAs the principal consultant and lead facilitator, I worked with a variety of organisations and process profiles to solve for:1. How might we set and deploy a holistic and aligned improvement strategy2. How might we join the dots for people across all levels of the organisation to be on the same page on the vision, purpose and strategy3. How might we motivate teams and individuals to be engaged, capable and to realise their potentialServices provided:1. Training & Facilitation: Lean, Six Sigma, Problem Solving, HCD, Quality Management and Business Excellence2. Coaching: Senior leaders on Operations Management / ExcellenceEmerging leaders and professionals on Problem Solving, Business Excellence deployment,Lean / Six Sigma project delivery3. Consulting & Advice: Business Excellence & Quality Management and Continuous Improvement program management (Lean, Six Sigma)4. Business Process Re-engineering: Scoping, Delivery and Benefits realisation for end to end strategic high impact (Lean / Six Sigma) projects Show less

Senior BA engagement with Enterprise Technology - Solution Design & Delivery team

Business Process Strategy & Architecture role driving the process and operational stream for key finance modules to support Technology Transformation from multiple systems to integrated ERP cloud-based solution.Steered multiple government departments from disparate operational practices, processes and technology platforms to an integrated Cloud Based System & Operational Practice employing process architecture, process design and Lean Transformation principles.Process… Show more Business Process Strategy & Architecture role driving the process and operational stream for key finance modules to support Technology Transformation from multiple systems to integrated ERP cloud-based solution.Steered multiple government departments from disparate operational practices, processes and technology platforms to an integrated Cloud Based System & Operational Practice employing process architecture, process design and Lean Transformation principles.Process Architecture & design: End-to-End Process Architecture (APQC), Current State Analysis, Target State Level 2 process design, Target State Level 3 Process Maps (BPMN 2.0 standards) and business scenarios & UAT scripts for key Finance Modules (Receivables, Assets and Project Finance)Operations Re-design & Transformation: Delivered Target state Process design, Risk analysis & Controls (Risk Control Matrix), Work Instructions (Promapp maps & instructions), User Guides / Manuals, e- forms, and Operational Readiness (design, plan, actions and delivery management) Show less

Black Belt Process Improvement role involving delivery of end to end strategic initiatives across the entire value chain (customers, suppliers and internal processes) to streamline and transform from a Construction based company to a Customer Centric Service Delivery focused organisation. Process Design & Transformation: Facilitated end to end review workshops, Value Stream maps, data / process analysis and deep dives resulting in process artefacts, current state baselines, performance… Show more Black Belt Process Improvement role involving delivery of end to end strategic initiatives across the entire value chain (customers, suppliers and internal processes) to streamline and transform from a Construction based company to a Customer Centric Service Delivery focused organisation. Process Design & Transformation: Facilitated end to end review workshops, Value Stream maps, data / process analysis and deep dives resulting in process artefacts, current state baselines, performance analysis, defect analysis, pain points, process maturity uplifts, quick wins and Automation opportunities.Customer Experience Transformation: Conducted process analysis, Value Stream reviews, CX Metrics / performance analysis, Voice of Customer, Suppliers and Internal Stakeholders to synthesise themes, risks, opportunities and focus areas for future state service, process and organisational design. Show less

Business Improvement role involving end to end Customer Centric Transformation, Agile Digital initiatives and partnering with Senior Leaders for Org re-design, Business Excellence and Operations Management.Customer Journeys & Transformation: Developed blue prints for products overlaying key Customer Journey Moments with Value Stream Process, Customer Experience and Technology User Experience and delivered Agile Digital market leading features and minimum viable products.Process… Show more Business Improvement role involving end to end Customer Centric Transformation, Agile Digital initiatives and partnering with Senior Leaders for Org re-design, Business Excellence and Operations Management.Customer Journeys & Transformation: Developed blue prints for products overlaying key Customer Journey Moments with Value Stream Process, Customer Experience and Technology User Experience and delivered Agile Digital market leading features and minimum viable products.Process Design & Transformation: Delivered up to 50% reduction in Time to Decision for Customers in key Mortgage Value Streams using Lean / Theory of Constraints process design, selection of optimal process model and operationalizing the changed future state.Process Automation Opportunities Diagnostics: Conducted process and business case reviews of High Volume back end processes in Technology & Operations to build Process Automation pipeline to improve productivity, release capacity and improve quality. Organisational Re-Design & Operations Strategy: Partnered with senior leaders to release head count / cost across Business Management functions by providing optimal organisational design and strategy through review of spans of control, services, capacity and capability mix. Show less

Performance Improvement role involving end to end customer centric strategic project execution, Business Excellence uplift and coaching GMs on Operations Management / Strategic Business Excellence.Strategic (Black Belt) project execution: Streamlined high impact end to end customer-centric processes (e.g. Risk Weighted Assets, Liquidity, Guarantees, Risk reporting and Travel optimisation) to enhance Customer Satisfaction, improve Return on Equity, improve compliance, reduce cost and… Show more Performance Improvement role involving end to end customer centric strategic project execution, Business Excellence uplift and coaching GMs on Operations Management / Strategic Business Excellence.Strategic (Black Belt) project execution: Streamlined high impact end to end customer-centric processes (e.g. Risk Weighted Assets, Liquidity, Guarantees, Risk reporting and Travel optimisation) to enhance Customer Satisfaction, improve Return on Equity, improve compliance, reduce cost and mitigate risk. Business Excellence Consulting & Program Management: Partnered with businesses to conduct Level 3 Assessments, identified future state opportunities and program managed uplift of excellence to achieve sustainable level 3 maturity (Australian Business Excellence) by setting strategy with leadership teams and project managing operational level delivery teams (workshops, frameworks and tools etc.). Improvement Portfolio Management: Supported generation, scoping, reporting (pipeline status & benefits) and execution coaching for Customer Pain Points and Policy/Process Simplification. Operations Management/ Strategy Coaching: Coached GMs to generate Efficiency, Quality and Service benefits by Structuring & Improving operations, optimising Capacity and setting operational strategy. Show less

Division-wide Lean-Six Sigma Black Belt role involving Continuous Improvement program management, coaching Green/ Yellow belts, running Yellow Belt training, building frameworks and initiative governance.Six Sigma coaching: Coached 43 projects (16 Green & 27 Yellow belts) to deliver in full / on time / within budget to release capacity, simplify processes, improve quality, speed, and customer experienceContinuous Improvement Training: Delivered Yellow Belt training for more than… Show more Division-wide Lean-Six Sigma Black Belt role involving Continuous Improvement program management, coaching Green/ Yellow belts, running Yellow Belt training, building frameworks and initiative governance.Six Sigma coaching: Coached 43 projects (16 Green & 27 Yellow belts) to deliver in full / on time / within budget to release capacity, simplify processes, improve quality, speed, and customer experienceContinuous Improvement Training: Delivered Yellow Belt training for more than 200 participants.Opportunity Identification and selection: Conducted High Impact Kaizen Events to generate, select (decision matrix), scope and build a pipeline of initiatives.Frameworks and Governance for Initiatives: Built workbooks, governance frameworks (tollgate reviews, QA and themed reviews) to ensure effectiveness of capability development and initiative execution Show less

Rotary International Rotaract Committee member - one among 12 members across the globe - the Committee provided guidance and advice to the Rotary International on all aspects of the Rotaract program, reviewed issues, projects and suggestions related to Rotaract from a global perspectiveAdvisory and Mentoring roles to District Rotaract Governers in Ri Dist 3230

Recognised by Rotary International for Outstanding Contribution and LeadershipRepresentative for 15,000 Rotaract members. Took charge during a tough phase and led the reorganization, branding and restructuring inculcating change / crisis management / leadership strategiesConference Chairman for South Asian conference hosted by India and Srilanka: more than 1,200 delegates from South Asia

Led Operational Excellence, TQM, Lean-Six Sigma and Manufacturing Systems for plants across India and implemented operational strategies to align with business plan (capital / operating expense)Lean Six Sigma Black Belt: Mentored Green Belt teams and executed Black Belt projects focusing on scrap reduction, availability & productivity for Molding machines and Assembly Cells.Efficiency Improvement: Achieved upto 70% efficiency gains through cycle time reduction, line balancing… Show more Led Operational Excellence, TQM, Lean-Six Sigma and Manufacturing Systems for plants across India and implemented operational strategies to align with business plan (capital / operating expense)Lean Six Sigma Black Belt: Mentored Green Belt teams and executed Black Belt projects focusing on scrap reduction, availability & productivity for Molding machines and Assembly Cells.Efficiency Improvement: Achieved upto 70% efficiency gains through cycle time reduction, line balancing, de-bottlenecking (Theory of Constraints) and quick changeover reduction SMED techniquesKPI Monitoring and Control: Built frameworks / systems for KPI monitoring, Dashboard Reporting (MIS & Scheduling), Layered Process Audit and Management Operation Performance reviews. High Impact Kaizen Events, Team Based Problem Solving and Suggestion Scheme: Mentored teams in A3, Lean, Quick change, 5S & TPM and deployed suggestion scheme Manufacturing Systems and Synchronised Flow: JIT takt production, layout optimisation, line balancing, inventory management (2 Bin/ Kanban supermarkets), visual trigger and packing/ truck optimisation. Show less

Cell Optimisation: String charts, Operation combination charts, balancing and workstation redesign (based on principles of motion economy) for all single piece flow assembly cells.Feasibility study: Economic analysis on operating with satellite plant (logistics, operations and layout) Vs full scale manufacturing to aid top management on operation and investment route.Greenfield Layout Optimisation: Layout optimisation for assembly, moulding, inventory and… Show more Cell Optimisation: String charts, Operation combination charts, balancing and workstation redesign (based on principles of motion economy) for all single piece flow assembly cells.Feasibility study: Economic analysis on operating with satellite plant (logistics, operations and layout) Vs full scale manufacturing to aid top management on operation and investment route.Greenfield Layout Optimisation: Layout optimisation for assembly, moulding, inventory and utilities.Capacity Planning & Business Plan: Capacity plan, de bottlenecking, subcontract decision, equipment procurement plan, investment plan and business plan based on sales forecast. Show less

Productivity improvement initiatives: Establishment of standard time, work area redesign, ergonomic improvements (principles of motion flow), spaghetti charts, material flow optimisation and operator loading.Layout Optimisation & Simulation for Greenfield: PFA algorithm - cellular manufacturing, advanced algorithms, heuristics and math modeling, comparison of block layouts and dynamic modeling simulation (Simul8 software).

Leading manpower management (fitters, operators and supervisors), production and batch planning, service and maintenance (machines, material handling, and auxiliary devices) and spares management.