• Served as the EDI Analyst & Subject Matter Expert (SME), providing expert guidance and support to team members and vendors on EDI integration.• Resolved complex EDI-related issues, such as message failures, connections, and data mapping, to ensure smooth and efficient vendor operations.• Collaborated with vendors and internal teams to streamline EDI processes, troubleshoot errors, and optimize data exchange for improved efficiency and accuracy.• Assisting vendors in end-to-end implementation and live configuration deployment.• Updating certificates in coordination with customers for new/expired certificates.

• Key member of the VCM Launch team for five pilot batches in Chennai.• Provided training for new hires (headcount: 10-20 each) and tenured individuals with cross-skills across multiple VCM batches in Hyderabad and Chennai, contributing to improvements in vendor experience.• Utilized my expertise as a Certified Specialty Mentor (CSM) and Classroom Trainer to provide comprehensive training to both new hires and cross-skilled teams.• Led projects such as automated escalations for EDI UI and the Contact Us form, resulting in a 5% reduction in input metrics.• Conducting audits of the sites for various operational metrics based on SOPs/Blurbs, analyzing data, and proposing features aimed at improving the vendor experience.• Developed and delivered training materials, including presentations, job aids, and documentation, to facilitate learning and development processes.• Ensured optimal area performance through tracking, reporting, verifying process compliance, and providing constructive feedback.

• Functioned as a pivotal liaison between vendors and internal teams, fostering seamless collaboration with logistics, transportation, compliance, and product teams to ensure the swift resolution of issues.• Handled queries related to "Catalog & New Item Setup," analyzing catalog reports, coordinating with VCM, RBS, and overseeing processes such as Shipments, Promotions, Inventory, Imaging, and Procurement.• Provided exceptional support to vendors, adeptly resolving a diverse range of issues encompassing order management, product listings, pricing, inventory management, payment inquiries, and account reconciliation.• Employed internal tools and systems with precision to investigate and resolve complex issues, while diligently maintaining accurate and up-to-date documentation of all interactions.• Delivered insightful guidance and comprehensive training to vendors on Amazon's policies, procedures, and best practices, resulting in heightened vendor satisfaction and notable improvements in performance metrics.• Actively engaged in team meetings, training sessions, and initiatives aimed at process improvement, contributing to the ongoing enhancement of team performance and overall customer experience.