Krishnamurthy Jois Email & Phone Number

Bangalore Urban, Karnataka, India

India

Bengaluru Area, India

Bangalore

 Managing implementation/Rollout/Operations (including Project & Program Management and as Solution Architect) in SAP Experience in Managing the large teams, Engagement Management: Establishing credibility with prospective clients/Vendors by demonstrating expertise and knowledge of various aspects of SAP and associated business operations, Vendor/Partner Management Managing direct and indirect resources during project implementation and operations Defined project baselines, prepared project updates and shared with all stakeholders  Assist in Services and Operations organization towards IT Business Managers for landscapes in scope sharing relevant information and managing priorities/escalations.  Coordination of Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timingsProvided value added services – RCA, Business Insights, Productivity improvements and came up with initiatives (Assured Expertise, First Time Right, Start Rating)-Manage escalations, Provide inputs to Organization on Technology leads, Process innovation and People engagement Expertise and hands on working knowledge in Logistics module SAP PM/CS/SD/QM and knowledge on other core modules MM/WM/ PP/PS/HR/FICO and expertise in the analysis, design, implementation and support of projects across various Industry sectors. Ensuring support to meet SLA and Customer satisfaction Provide inputs to Organization on Technology leads, Process innovation and People engagement -Helping team members with execution to ensure the maintenance of Service Level Agreements Solutions oriented with progressive experience & professional competencies in Assessment, Business Process Understanding, Requirement Mapping, Application Development, Testing, Procedure Development, Training, Business Process Re-engineering & Project Documentation, etc.

Bangalore

 Adopting best quality processes to have checks and balances at various stages of AMS work to ensure high degree of accuracy in deploying efficient solutions Helping team identify design gaps, come up with proactive solutions and demonstrate value added services to client Engagement Management: Established credibility with prospective clients by demonstrating expertise and knowledge of various aspects of SAP and  Ensure operations partners and team perform within agreed service levels. Assist in change ticket review / approvals / planning. Including launching new initiatives to ensure application stability following application releases Ensure operation runbooks, support guidelines, and procedures are produced and maintained for use• Working with resource managers in planning resource ramp up/ramp downs. Client co-ordination, Incident/Changes management, Adhere of SLA, reporting’s to senior management • Participate / Lead pre-study of new projects concerning IS Landscape of functional domain, Participate / Lead new projects on IS functional domain• Established project plan and initiate project mobilization by confirming project scope, estimate, resources, roles and responsibilities• Worked with PMO in resource planning, building and managing teams, Experience in defining project baseline, Ability to monitor and control execution of project through analyze, design, build, test and release• Hands on experience on HLD/Functional specification PM/CS/SD, preparing project updates and sharing with all stakeholders on weekly basis.• Representing the engagement in all internal quality audits and reviews. Working with key stakeholders . Establishing strong communication mechanism to deal with day to day activities, issues, risks and all levels of escalations.• Ensuring resource availability and allocation, Coordination of internal resources and third parties/vendors for the flawless execution of projects

Overseeing overall project lifecycle involving requirement gathering, design, configuration, unit testing, integration testing, documentation, data conversion/migration, end user support and training Partnered with key stakeholders for preparing SOWs for contract extensions and amendments Ensured resource availability and allocation, coordination of internal resources and third parties/vendors for the flawless execution of projects Responsible for incident management, service requests management, etc. Significantly contributed towards Template Implementation project • Incident Management, Service requests etc., Reporting to Managers • Delivering the tickets or issues in time to meet client satisfactions.• Resolving /allocation tickets, Development of new reports as per business requirements.• Resolving the issues related to client Business scenarios, Service manager tool for managing tickets• Knowledge transition document preparation, Training to offshore team.• Co-ordination/Updating tickets/work list status both in monthly and weekly meeting (client) •Playing vital role during the above-mentioned Template implementation project preparing the Fit gap documents (Blue print) • Worked on MRS ( Multi resource planning ) • Major responsibilities included Understanding PM/CS & QM business processes, • Prepare PM/CS & QM business blue printing, Map Bombardier business requirements into SAP by way of providing solution design and configuration in the area of SAP • Performing the Testing using HPQCs and reporting • Customization of SAP-PM/CS in line with business processes & documentation, Development of Functional specifications (FS), key user/end-user training & documentation, Data Migration, Go Live and support• Co-ordinating Unit testing and Integration testing: Prepare Test cases, Perform/co-ordinate testing, Update test results, Resolve issues

On this project my experience includes rollout & support of Plant Maintenance service Module• Understanding core of the business operations of Volvo for rollout of SAP PM /CS/SD• Carried out support projects for Volvo Sweden, France, US• Configuration of IT equipment system and master data creation/uploading.• Configuration & testing in development client.• Worked defining Class & characteristics IT equipment’s• Does Unit testing and Integration testing: Prepare Test cases, Perform/co-ordinate testing, Update test results, Resolve issues Assist Business team to perform User acceptance testing • Co-ordination with client, updation weekly/monthly review meetings, team co-ordination. • As a support working Worked in REQ, Incidents, FCRs, VINST is the Tool used to Manage the tickets (Volvo specific) for Volvo group on Plant maintenance issues• As team player perform the SAP testing using tools HPQC• Resolving the issues as per SLA

Worked in Reliance Communication, SAP Plant Maintenance

Assistant Manager-BOF- Plant Maintenance/Automation

Executive Mba, Project Management, First Class

Activities and Societies: Executive MBA in Project ManagementExecutive MBA in Project Management

Engineering, Electrical & Electronics