Managing and leading a variety of multi-million projects delivering HyperAutomation Platform to many customers:• On time delivery of multiple projects.• Working closely with the customer stake holders and business units to move the project through the lifecycle with less hurdles.• Running steering committee and governance meetings during the project life cycle.• Work closely with the internal teams deliver any enhancements and new features of the HyperAutomation platform • Working towards the budget and resourcing to make sure the resource usage is accurate and the deliverables are adhered to.

• Managing one of the Fortune 500 accounts such as British Telecom, to develop focused strategic business relationships• Successfully managed & led the complete contract renewal process of more than 12.5 million dollars and also heavily involved in negotiations with the customer for re-sign• Responsible for maintaining a sales pipeline with the customer (new opportunities and renewals)• Successfully executed and managed complex projects within the customer• Uplifts and growth for existing contracts which are currently being managed• Led & Managed the MSR/QBR for the main accounts that I have been responsible for• Seeking opportunities to continue improving the quality of service & value-add services for the customers.• Delivering against account KPIs in developing automation pipelines.• Led the whole program delivery for multi-million projects with the customers• Reporting and keep track of account plans, performance, progress and forecasts.

• Managed and led a variety of multi-million projects delivering PaaS (Platform as a Service) or AaaS (Automation as a Service) to multiple customers. • Track record of successful completion of more than 10 projects well on time.• Running project update calls, daily scrums, steering committee, governance meetings during the project delivery.• Working closely with the client’s business divisions to understand and develop a pipeline of automations for different internal customer units.• Working closely with R&D team to design and develop integrations between the existing system and IPcenter.• Working closely with the technical teams to gather all the necessary details to help document all the installation and infrastructure details• Working with internal Automation team to track and progress the development of automations, making sure the delivery is timely.

• Acting as a point of escalation for my customer issues on a day to day level.• Monitoring and successfully reducing helpdesk call levels from my clients• Day to day responsibility to customer and stakeholder relationship• Forecasting resource requirements for clients• Ensuring quality and continued day to day functions of the IPsoft service model to the customer• Adhering to service governance while looking into all the service improvement areas.• Making sure all of the internal OLAs and client SLAs are met with • Working closely with continual service improvement teams to add value to the customers with autonomic solutions

• Created the first Unix Virtual Engineer (Automation) which handles most of the basic day to day administration similar to what a human would do.• Helped the Automation team to QA and Peer Review the other automations before the automation can be set live on the Production environment• Created some of the bespoke automations for financial clients on the Unix domain• Led and managed automation migration between different automation systems.• Managed the Knowledge Transfer sessions to understand the customer needs of the automations in the client space.

Systems Management:• Monitoring the production, development, staging, QA environment running on Solaris and Red Hat Linux, providing 99.5% uptime to the users. This includes monitoring of ping, port, database, health check, CPU utilization, disk utilization, swap space and various UNIX processes by deploying various monitoring checks.• Implemented LDAP on for a few clients and in house. Have some knowledge on RADIUS also.• Scheduling Cron jobs.• Upgrading production & staging Linux servers using YUM utility as and when required.• Maintaining data integrity/security over the network• Verifying file integrity.• Finding compromised packages with RPM• Maintaining server performance by monitoring it using (top, prstat), adding swap space, system and kernel log management, tuning kernel parameters.• Devising and implementing backup strategy.• Managing and ensuring smooth day-to-day operations by troubleshooting various servers including Apache web server, DNS, DHCP, Samba, squid proxy servers.QA Management:• Got promoted to the role of QA Manager, dealing with the client CRMs and client dissatisfactions, trying to reduce the human errors and setting up processes using various technologies.• Auditing the communication between IPsoft and the clients in order to identify the real issues at the clients’ end and hence understanding the clients’ requirements effectively and try to produce quality results to the clients.

• Handling client tickets/Escalations based on priority/severity (This activity is in routine of Production Environment and it is part of the job role.) • Managing the data center comprising of system/software installation, configuration, implementation, monitoring, troubleshooting, and security.• Administering various types of user accounts, setting up of quotas for allocating resources to users and customizing user environment as per client request. • Handled a plenty of internal projects related to systems management and have also automated a number of manual time consuming processes during the management.

1) Compatibility Studies of Automotive Short Range Radar at 24 GHz with FSS and BSS(Version 1.0.0)This paper has been accepted at MIKON 2004 (15th International Conference on Microwaves Radar, and Wireless Communications) to be held at Poland, Warszawa, May 17-19, 2004.2) Intervehicular Communications using MAC protocols (FleetNet)